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Forum Discussion
CAX80 won't work at all on WOW Internet; firmware update ruined it
Here's the deal. I just got in the mail today a replacement from Netgear for my CAX80. (Hindsight says I may not have needed it, but here we are.) I am with WOW Internet as my ISP in Columbus, O...
Even if one or all of us could share this discussion with them. Maybe an agent can forward to an engineer. Someone else just reported having a similar issue with COX.
We got a new router/modem combo from wow tonight bc of the CAX80 issues we've been having and wow can't even activate the new one on their end due to something that is currently unknown. They didn't tell us anything specific they said to "try back in an hour." Originally it was "try back in two hours."
- Basha, that legitimately may be them having issues due to the Amazon Web Services outage. Which I'd think would be cleared up by now, but I have no clue. The AWS outage did affect a lot of things today.
- You're probably right! I thought that it was cleared up already according to some research I did, but hey could still be causing problems. Will still keep you both updated and anyone else who stops by in the meantime.
Another WOW customer with similar issue. See attached Bestbuy review. Something happend recently. I actually emailed WOW's Chief Technology Officer to see if he could forward to an engineer. Not sure how far that will get. Basic support can't help.
I would reach out to NG as well.
netgearteam@netgear.com
https://my.netgear.com/support/contact.aspx
fsalatino wrote:
Another WOW customer with similar issue. See attached Bestbuy review. Something happend recently. I actually emailed WOW's Chief Technology Officer to see if he could forward to an engineer. Not sure how far that will get. Basic support can't help.
- That sounds exactly what happened to us. Just a little over 90 days and ours went out and we started having problems. I haven't heard anything from netgear yet. They created a new case bc they want to send us a third one. I'm convinced that it's not the router it's more on isp side but I could be wrong, bc we have wifi now using wow's modem router combo.
