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Forum Discussion
CAX80 won't work at all on WOW Internet; firmware update ruined it
Here's the deal. I just got in the mail today a replacement from Netgear for my CAX80. (Hindsight says I may not have needed it, but here we are.) I am with WOW Internet as my ISP in Columbus, O...
I'm going to be honest, I have not called WOW tech support back like I said I would last week. I had better things to do with my time than invest yet another 2-3 hours going through the same annoying song and dance and getting absolutely nowhere.
I am going to see if there are other ISP options available to me with comparable pricing, and determine if they are a better fit. But I have two units (one of which I was never told to return) that are useless, and I'm out $400 because of this. I may be forced to sell as a result.
It's just such a shame I can't get anywhere with WOW, and to be honest, them using a foreign call center doesn't help as things aren't really getting reported to the people here in the US that need to hear it and act on it.
I am going to see if there are other ISP options available to me with comparable pricing, and determine if they are a better fit. But I have two units (one of which I was never told to return) that are useless, and I'm out $400 because of this. I may be forced to sell as a result.
It's just such a shame I can't get anywhere with WOW, and to be honest, them using a foreign call center doesn't help as things aren't really getting reported to the people here in the US that need to hear it and act on it.
Contact the other alternative ISPs to see if they support the CAX80 if they are a cable ISP. Hopefully if they support it, you should be able to use the CAX80. If you don't have to return the other CAX80, keep it for back up JIC.
Moocow1980 wrote:
I'm going to be honest, I have not called WOW tech support back like I said I would last week. I had better things to do with my time than invest yet another 2-3 hours going through the same annoying song and dance and getting absolutely nowhere.
I am going to see if there are other ISP options available to me with comparable pricing, and determine if they are a better fit. But I have two units (one of which I was never told to return) that are useless, and I'm out $400 because of this. I may be forced to sell as a result.
It's just such a shame I can't get anywhere with WOW, and to be honest, them using a foreign call center doesn't help as things aren't really getting reported to the people here in the US that need to hear it and act on it.I shopped around via the Internet. The only ones that offer service to me are WOW and Spectrum. AT&T was really good to me at my apartment, but when I tried to transfer Internet here at my house when I moved in, they said I was "too far from the box" to get quality speeds and the tech flat out told me to go elsewhere. Spectrum charges an arm and a leg and I'd just assume go from 1GB with WOW down to 500GB and sell my routers, than to go to Spectrum.
I guess the plan now is to call WOW after all tomorrow with my help ticket number and go for it one last time. No use spelling out my plan. I pretty much know how it's going to go, that it's going to fail, and then I have to decide is there a unit out there that does work to get me 1GB and performs comparatively to this unit in question, and will I be able to at least break even by selling both my unit and the replacement unit I got to keep?EDIT: Since I'm only getting 1GB of Internet, which is more than enough for my household, I've thought about the Netgear Nighthawk AX2700 (CAX30S), which maxes out at 1GB Internet speed. It's half the price of the CAX80, so I'd have to hope I could definitely resell the others on eBay. (Of course, if I got a different unit, I'd 100 percent ensure it worked; with my luck, the CAX30S would probably be bricked as well.)
