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Forum Discussion
CAX80 won't work at all on WOW Internet; firmware update ruined it
Here's the deal. I just got in the mail today a replacement from Netgear for my CAX80. (Hindsight says I may not have needed it, but here we are.) I am with WOW Internet as my ISP in Columbus, O...
Support is sending me a brand new in box (or so they say) unit, and I'll have it Monday or Tuesday. They're doing next business day, but I'm going to assume it goes out Monday.
I am not optimistic this resolves it, but we will see.
I am not optimistic this resolves it, but we will see.
Hi Moocow1980,
We are sorry for not being able to get back to you immediately. We would like to further assist you on this one. Did the replacement works or you are still having the same issue? Please DM us the following information so we can have our Level 2 support contact you immediately:
Name:
Email:
Phone:
Preferred schedule (atleast 2 days ahead)
Timezone:
Device S/N:
Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.
I am looking forward to your response.
Regards,
Oliver
Community Team
- It's not a Netgear issue. It has been pinpointed to an ISP issue. Having someone at Netgear contact me may not help any more than past calls have, unless someone at Netgear wants to call WOW.