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Forum Discussion
CAX80 won't work at all on WOW Internet; firmware update ruined it
Here's the deal. I just got in the mail today a replacement from Netgear for my CAX80. (Hindsight says I may not have needed it, but here we are.) I am with WOW Internet as my ISP in Columbus, O...
I’m confused on how it’s an ISP issue. I get the modem could work on a different ISP right now but it was working on WOW up until very recently. If Netgear put out a firmware update that caused it to no longer work with WOW, isn’t that a Netgear issue? WOW didn’t change anything on their end that I’m aware of. I’m not very tech savvy, is there something I’m missing?
The WOW rep I talked to a few days ago said they were aware of issues with Netgear modems and it didn’t sound like they had any plans to do anything about it.
- As discussed throughout this thread, the ISP (in this case, WOW) put out its own firmware update to the modem side in the second half of November. This update created the incompatibility, because at one time, everything was fine, until it wasn't.
Given people in here have had multiple units and replacements from Netgear, and ended up with the same issue each time, the idea every unit is defective is slim to none.
Therefore, the only logical coonclusion is WOW changed something on its end and created this mess. Thus, it is an ISP issue.Also, do you notice any wifi issues if you say, pull the power cord for 1 minute then put it back in?
Moocow1980
