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Forum Discussion
CAX80 won't work at all on WOW Internet; firmware update ruined it
Here's the deal. I just got in the mail today a replacement from Netgear for my CAX80. (Hindsight says I may not have needed it, but here we are.) I am with WOW Internet as my ISP in Columbus, O...
My sons CA80 stopped working. I reset it back to factory and was unable to reinstall it. I went to best buy and bought another one and spent the day making numerous calls to wow trying to install the new one. Wow sent a technician that changed some splitters outside and came inside and showed me on his meter that we had a good signal. He attempted to install both the old CAX80 and the new one to no avail. We installed an older modem router temporarily.
There is definitely something going on that this router is having a problem with WOW or the routers have turned into expensive boat anchors.
Here's a small update for everyone. We have switched providers. We originally were with WOW and then our CAX80 went out due to a firmware update to the modem on WOW's side. We are now with spectrum. The CAX80 is working fine so far. I will let everyone know if we have any issues with spectrum. Right now spectrum is offering 2 years @ $106 for up to 1gbps speed. That is the same price we were paying with WOW, and we were only on WOW's 100mbps speed plan. Now after 2 years on that spectrum plan the price will go up to $156 but that's 2 years so we went with it. We have cancelled our service with WOW and told them that bc of this issue that is why we were canceling. Hopefully for everyone else's sake they will start looking more deeply into it. This has been such a frustrating experience and I hope that Spectrum works way better for us.
- My 1GB plan with WOW is $60/month. That's the reason I didn't switch to Spectrum, because it was more cost-efficient to just buy the step-down unit and stay with WOW. (But I am in Columbus, and our area was sold to another company, so, long-term, whenever they transition things, who knows what happens with the new company.)
- I’ve also been having issues actually on my 3rd router and no one on the Netgear or WOW sides have mentioned this to me. Super pissed off about it. Guess I’m switching to Spectrum.