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Forum Discussion
CAX80 won't work at all on WOW Internet; firmware update ruined it
Here's the deal. I just got in the mail today a replacement from Netgear for my CAX80. (Hindsight says I may not have needed it, but here we are.) I am with WOW Internet as my ISP in Columbus, O...
So on netgears website they say that within the year if anything goes wrong they must replace it with an equivalent product that functions or a refund if they can't replace it. If I were you I would call them and tell them that is what it says on their website. If they can't give you an equivalent function device then they must give you a refund. We have been lucky to get a good deal with spectrum and have switched and CAX80 has worked fine so far. If you aren't wanting to switch from wow then I would advise you to remind them of their own policy.
Long story short, having the same issue as everyone else, but got so busy I took a loaner modem from WOW for the time beeing ... that modem is BS. ... I need to get this fixed somehow.
How do I contact NG support? I tried contacting them but got a message that my "complimentary technical support expired" even if my "product is (still) covered under hardware warranty". I got like 1 month till warranty expires, so I need to make it work.
Did anyone find an easy fix?
- It’s not a fix technically but I returned my CAX80 and bought the CAX30. I’ve been using the CAX30 for weeks without issue, was able to do the initial setup under 5 minutes. I still haven’t heard anything from WOW or NG regarding a fix for the CAX80.
Is there a NG customer support number I can use to talk to them about it?
Would I return it to NG or the vendor I bought it from (it was almost a year ago and they might not take it)?
Jinguni wrote:
It’s not a fix technically but I returned my CAX80 and bought the CAX30. I’ve been using the CAX30 for weeks without issue, was able to do the initial setup under 5 minutes. I still haven’t heard anything from WOW or NG regarding a fix for the CAX80.I tried posting the customer support number in a reply last night but it looks like it was deleted… I’m guessing you can’t post phone numbers. Here are instructions on how to get to it:
Search Netgear support on any search engine, click Netgear’s site, scroll down to Contact Support and click it, scroll down to another Contact Support link and click it… Home / Service Provider / Sales should be listed which is the tech support number.
In my experience, they will want you to pre-authorize a service plan if your modem is older than 90 days and will then charge you if they fix it. They didn’t fix it so no charge. They basically had me try to reset it.
In short, Netgear says it’s a WOW problem and WOW says it’s a Netgear problem.