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Forum Discussion
CAX80 won't work at all on WOW Internet; firmware update ruined it
Here's the deal. I just got in the mail today a replacement from Netgear for my CAX80. (Hindsight says I may not have needed it, but here we are.) I am with WOW Internet as my ISP in Columbus, O...
It’s not a fix technically but I returned my CAX80 and bought the CAX30. I’ve been using the CAX30 for weeks without issue, was able to do the initial setup under 5 minutes. I still haven’t heard anything from WOW or NG regarding a fix for the CAX80.
Is there a NG customer support number I can use to talk to them about it?
Would I return it to NG or the vendor I bought it from (it was almost a year ago and they might not take it)?
Jinguni wrote:
It’s not a fix technically but I returned my CAX80 and bought the CAX30. I’ve been using the CAX30 for weeks without issue, was able to do the initial setup under 5 minutes. I still haven’t heard anything from WOW or NG regarding a fix for the CAX80.
I tried posting the customer support number in a reply last night but it looks like it was deleted… I’m guessing you can’t post phone numbers. Here are instructions on how to get to it:
Search Netgear support on any search engine, click Netgear’s site, scroll down to Contact Support and click it, scroll down to another Contact Support link and click it… Home / Service Provider / Sales should be listed which is the tech support number.
In my experience, they will want you to pre-authorize a service plan if your modem is older than 90 days and will then charge you if they fix it. They didn’t fix it so no charge. They basically had me try to reset it.
In short, Netgear says it’s a WOW problem and WOW says it’s a Netgear problem.
Hi Users,
Welcome to NETGEAR Community!
First of all, we are sorry for the inconvenience this has caused you. As far as Netgear is concerned, there are no issues with CAX80 for WOW Cable. The issues had been with the WOW changes on the configuration on their side and that some of the user's devices only worked in modem mode only but not in gateway mode. Our Engineering team had already contacted WOW but has not gotten any updates from WOW in terms of what the problem was. We will update you as soon as possible once we got a response from the WOW Cable.
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
- Just wanted to say this is STILL an issue, and it extends into Asus AX6000 devices as well.
Has anyone received any feedback from WOW yet? I initially purchased a CAX80 but had to return it. I've been using the CAX30 for couple months without any issues.
Hi Everyone,
Good day!
WOW Cable Engineers are already testing in the lab some fixes to address the issue about the recent CAX80 not working anymore or stops working. Once the fix is out, they will push it out to their customers internet line.
Regards,
Oliver
Community Team
- FYI
This is still an issue with WOW. On my second CAX80 that won’t connect. Thought the first had a hardware problem so was able to exchange, but no luck. The second has everyone else’s exact same problem too.
I specifically asked the WOW tech if there were any known issues and he said no.- I see posts that the CAX30 seems to work with no issues. Does anyone know if the CAX30S will also work? And what are the differences between the 30 and 30S.
Not knowing when the issues with the 80 will be rectified, I don’t want to lose my return window and not have something I can actually use.
