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Forum Discussion
CAX80 won't work at all on WOW Internet; firmware update ruined it
Here's the deal. I just got in the mail today a replacement from Netgear for my CAX80. (Hindsight says I may not have needed it, but here we are.) I am with WOW Internet as my ISP in Columbus, O...
Let us know how it goes after the tech arrives. Would be interested to know what they say about the CAX30.
NG is aware of the issues with WoW and the CAX80. Others reported the CAX30 seemed to work with WoW. Hoping this isn't now effecting the CAX30.
Baint50 wrote:
So, I returned my CAX80 and purchased a CAX30S. Having the exact same problem. WOW says there is a good signal but getting nothing to the router. Talked to a next level tech support who wasn’t much help but said he would research the issue. And he didn’t argue with me when commented that their firmware push is what screws it up. I agreed to a home tech visit only after I was guaranteed that I wouldn’t have to pay for it. Not expecting much.
I now have the CAX30S working perfectly so far after a WOW service visit. The only thing done differently was he activated the modem using his credentials and WOW access. Instead of blindly over the phone. Not sure how that made a difference but it worked.
OK thanks for letting us know. Glad the CAX30 is working.
NG and WoW should be working to get the CAX80 going as well. Users need to contact NG if they still have there CAX80s on WoW.