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Forum Discussion
CAX80 won't work at all on WOW Internet; firmware update ruined it
Here's the deal. I just got in the mail today a replacement from Netgear for my CAX80. (Hindsight says I may not have needed it, but here we are.) I am with WOW Internet as my ISP in Columbus, O...
Please send ErnestTheGreat and olympos1625 a PM and they will help you out.
Lucas_Sz wrote:
I continue having issues with CAX80. Went through soft and hard resets multiple times, worked with support team to determine what's wrong with it, got an OK to replace under warranty .... AND to add insult to injury the support team didn't work with me on the return / exchange for new gear, just because I had Covid and sent in my paperwork late by a day. All my emails got completely ignored. It's a shame how I got treated, especially considering the top of the line equipment that we are talking about.
Lucas_Sz I am sorry about the poor experience you had with the support team they are usually pretty flexible. The issue on CAX80 and WOW is related to the configuration file WOW is pushing to CAX80 devices that is causing the device to enter a weird state creating the problem that CAX80 WOW customers are seeing. Since this is a WOW ISP configuration file that is pushed to CAX80 rma/replacement will not help unless you clearly have a hw failure where its not powering up or the WiFi radio modules are dead.
Thanks ErnestTheGreat, if it's going to help, I'm willing to wait. In the meantime, is there an easy way to just use CAX80 just as a router? ... so I don't have to pay $15/month to WOW for router/modem that f's up all the time? ... And so all my smart devices start working again?
yes, you can get the CAX80 working on WOW if you put it into modem mode; you lose all of the router functionality, but it works perfectly as a modem.
Factory reset device, plug it into WOW cable and plug in the power cable, wire into one of the LAN ports on the modem, as it's booting up, keep trying to get into 192.168.1.1 and as soon as you can, speed through the setup process and when you reach the router GUI, flip router mode to NO. The device will reboot and will come back online without wifi/router functionality, but it'll work. I've run mine this way for months without issue.
