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Forum Discussion
CAX80 won't work at all on WOW Internet; firmware update ruined it
Here's the deal. I just got in the mail today a replacement from Netgear for my CAX80. (Hindsight says I may not have needed it, but here we are.) I am with WOW Internet as my ISP in Columbus, O...
My CAX80 is 54 weeks old (siiiigh) and it's bricked this week. I am also told that there was an update done yesterday on WOW which is when my service quit working (in Mid Michigan). Have done soft, hard, factory resets, have requested a signal refresh. Nothing changes. Intermittently the wifi lights will not even light up. So now it fails the setup test (low signal) and we have not had any changes to a fairly new wire run and I've confirmed my coax cable is finger-tight, not damaged through the basement, etc. We have had some high winds so the other real possibility is some damage (even hyper local damage) to the lines. But I am concerned because I can't even get the CAX80 to talk to the setup wizard. When connecting a computer via ethernet it says "no internet." Grrrr.
What else are we running on WOW successfully, and what are we expecting them to do (like send a new firmware update)? I don't have a lot of good ISP choices where we live. I'm highly annoyed to have to think about buying another router so soon. But staying dead in the water isn't a choice here either. (Nor is boosting the phone hotspot data every day thinking this is temporary.....)
I've been using the CAX30 / CAX30S with WOW's service, no issues after 4 months. Fortunately I was able to return the CAX80 I initially purchased.
I might just turn in my CAX80 for a CAX30S
I've basically been playing phone tag and had both WOW and Netgear pointing fingers at each other, and seeing folks having no issues with the CAX30S I might switch to that.I mean I have to work and need a modem.
As mentioned already, NG has identified the problem and has let WOW know about the issue that needs fixing on there side of the fence. NG seems to have been working with WOW on this and has made WOW aware of the issues at hand. It's up to WOW to get the fix tested and in place then sent out to users modems as they are responsible for pushing configuration files and modem side FW to users modems. Modem Mfrs do not handle this.
WOW has confirmed that the fix has been pushed out to users in the field. To help resolve the issue users need to factory default the CAX80 to clear the old configuration out.
