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Forum Discussion
CAX80 won't work at all on WOW Internet; firmware update ruined it
Here's the deal. I just got in the mail today a replacement from Netgear for my CAX80. (Hindsight says I may not have needed it, but here we are.) I am with WOW Internet as my ISP in Columbus, O...
I might just turn in my CAX80 for a CAX30S
I've basically been playing phone tag and had both WOW and Netgear pointing fingers at each other, and seeing folks having no issues with the CAX30S I might switch to that.
I mean I have to work and need a modem.
As mentioned already, NG has identified the problem and has let WOW know about the issue that needs fixing on there side of the fence. NG seems to have been working with WOW on this and has made WOW aware of the issues at hand. It's up to WOW to get the fix tested and in place then sent out to users modems as they are responsible for pushing configuration files and modem side FW to users modems. Modem Mfrs do not handle this.
WOW has confirmed that the fix has been pushed out to users in the field. To help resolve the issue users need to factory default the CAX80 to clear the old configuration out.
Users might unplug the power cable from the modem for 1 minute then back in as well.
User must do the factory reset because there were changes saved in non-volatile memory and only way to clear the non-volatile memory settings is to do a factory rest. If the CAX80 still has issues after a reset WOW may need to refresh/re-provision your device before it is able to fully work.
