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Forum Discussion
CAX80 won't work at all on WOW Internet; firmware update ruined it
Here's the deal. I just got in the mail today a replacement from Netgear for my CAX80. (Hindsight says I may not have needed it, but here we are.) I am with WOW Internet as my ISP in Columbus, O...
As mentioned already, NG has identified the problem and has let WOW know about the issue that needs fixing on there side of the fence. NG seems to have been working with WOW on this and has made WOW aware of the issues at hand. It's up to WOW to get the fix tested and in place then sent out to users modems as they are responsible for pushing configuration files and modem side FW to users modems. Modem Mfrs do not handle this.
WOW has confirmed that the fix has been pushed out to users in the field. To help resolve the issue users need to factory default the CAX80 to clear the old configuration out.
Users might unplug the power cable from the modem for 1 minute then back in as well.
User must do the factory reset because there were changes saved in non-volatile memory and only way to clear the non-volatile memory settings is to do a factory rest. If the CAX80 still has issues after a reset WOW may need to refresh/re-provision your device before it is able to fully work.
Glad to see at least 1 person got it working but it’s still not working for me. Here’s what I’ve done:
Factory reset it multiple times (with and without WOW)
Had WOW refresh/re-provision multiple times
Had WOW manually remove the mac address then add it backIf the issue is that the changes are saved in the non-volatile memory, can I send the unit back to you to clear it since WOW doesn’t seem to be able to do it?
Alternatively, if I try connecting it temporarily to a different ISP (friend or family with Comcast), will that possibly clear it?
- Can someone confirm this is up and running. I’ve been waiting to repurchase the router til I knew it was going to be working
I tried activating my CAX80 tonight with WOW. No connection at first but then I read the post saying to factory reset. Did that I think (paperclip in the reset button for 20+ seconds) and still no connection. However, the Multi Gig, 2.4 GHZ and 5 GHZ lights were flashing which hasn't happened since before the issue started. Was trying to connect computer via hardwire. If I tried to access internet, I was mostly getting unable to connect messages but occasionally got a page telling me to download the Nighthawk app. I do have that on my phone but was unable to connect to it.
Seems like possibly some small change to what it has been but in the end, still unable to connect and had to switch to my backup modem. Any further guidance would be appreciated.