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Forum Discussion
CAX80 won't work at all on WOW Internet; firmware update ruined it
Here's the deal. I just got in the mail today a replacement from Netgear for my CAX80. (Hindsight says I may not have needed it, but here we are.) I am with WOW Internet as my ISP in Columbus, O...
Did you power OFF the CAX80 for 2-5 minutes then back ON and try to log into the modems web page with a wired PC and web browser connected to a 1Gb ethernet port at 192.168.1.1 after the modem was ready?
Sometimes the ISP needs to see the modem off line for a bit then back ON before something is pushed down.
You might contact WoW and ask them to make sure the changes are pushed.
ChiFast wrote:
I tried activating my CAX80 tonight with WOW. No connection at first but then I read the post saying to factory reset. Did that I think (paperclip in the reset button for 20+ seconds) and still no connection. However, the Multi Gig, 2.4 GHZ and 5 GHZ lights were flashing which hasn't happened since before the issue started. Was trying to connect computer via hardwire. If I tried to access internet, I was mostly getting unable to connect messages but occasionally got a page telling me to download the Nighthawk app. I do have that on my phone but was unable to connect to it.
Seems like possibly some small change to what it has been but in the end, still unable to connect and had to switch to my backup modem. Any further guidance would be appreciated.
OK!
I was finally able to get it up and running. It was a bit frustrating at times, but I got it.
First I did a factory reset and I was able to actually log into the device. From there I was able to name my wifi passwords and all that.
However I realized I maybe should not have used the same name/password of my old wifi router because a few devices of mine were trying to log in and caused the setup to be delayed.
Anyway after I activated the CAX80 I did get a few odd errors. First any browser would automatically redirect me to the walledgarden.wowway.com site. This is where you activate your modem. I tried to activate it and I kept getting ERR_CERT_AUTHORITY_INVALID.
At this point I had to call WOW and the person I was speaking did a lot of work behind the phone and was able to fix it. She had to manually remove the mac address and re apply it to my account.
So things seem to be running fine at the moment. So fingers crossed.
I will say to help alleviate some headaches; make sure you only have one device connected when starting this up. It seems netgear REALLY wants you to use the Nighthawk app to set it all up.
You don't have to use the NH app...users can use a wired pc and web browser to setup the modem.