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Re: CM2000 - having intermittent issues with COX internet

SharpShot
Aspirant

CM2000 - having intermittent issues with COX internet

I'm having intermittent issues with Cox internet. Here are the logs from my CM2000. Any suggestions would be greatly appreciated.

 

Mon Sep 11 15:54:51 2023(Warning (5))RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=94:a6:7e:d9:14:34;CMTS-MAC=2c:f8:9b:9d:ef:98;CM-QOS=1.1;CM-VER=3.1;
Mon Sep 11 15:53:12 2023(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=94:a6:7e:d9:14:34;CMTS-MAC=2c:f8:9b:9d:ef:98;CM-QOS=1.1;CM-VER=3.1;
Mon Sep 11 15:53:11 2023(Warning (5))RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=94:a6:7e:d9:14:34;CMTS-MAC=2c:f8:9b:9d:ef:98;CM-QOS=1.1;CM-VER=3.1;
Mon Sep 11 15:52:40 2023(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=94:a6:7e:d9:14:34;CMTS-MAC=2c:f8:9b:9d:ef:98;CM-QOS=1.1;CM-VER=3.1;
Mon Sep 11 15:52:25 2023(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=94:a6:7e:d9:14:34;CMTS-MAC=2c:f8:9b:9d:ef:98;CM-QOS=1.1;CM-VER=3.1;
Mon Sep 11 15:52:02 2023(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=94:a6:7e:d9:14:34;CMTS-MAC=2c:f8:9b:9d:ef:98;CM-QOS=1.1;CM-VER=3.1;
Mon Sep 11 15:51:32 2023(Warning (5))RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=94:a6:7e:d9:14:34;CMTS-MAC=2c:f8:9b:9d:ef:98;CM-QOS=1.1;CM-VER=3.1;
Mon Sep 11 15:50:06 2023(Critical (3))Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:a6:7e:d9:14:34;CMTS-MAC=2c:f8:9b:9d:ef:98;CM-QOS=1.1;CM-VER=3.1;
Mon Sep 11 15:50:02 2023(Critical (3))Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:a6:7e:d9:14:34;CMTS-MAC=2c:f8:9b:9d:ef:98;CM-QOS=1.1;CM-VER=3.1;
Mon Sep 11 15:49:31 2023(Warning (5))RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=94:a6:7e:d9:14:34;CMTS-MAC=2c:f8:9b:9d:ef:98;CM-QOS=1.1;CM-VER=3.1;
Mon Sep 11 15:49:21 2023(Critical (3))Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:a6:7e:d9:14:34;CMTS-MAC=2c:f8:9b:9d:ef:98;CM-QOS=1.1;CM-VER=3.1;

 

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FURRYe38
Guru

Re: CM2000 - having intermittent issues with COX internet

Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.

https://highspeed.tips/docsis-events/

 

Please post a copy and paste of the modems connection status page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-m...

 

 

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