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geearias's avatar
geearias
Aspirant
Jan 20, 2021

CM500 Modem is showing errors - log shows critical errors

Can someone help me explain these critical errors and time outs?
geearias's avatar
geearias
Aspirant
Jan 20, 2021

It's not letting me upload my screenshot but here's a summary of today's errors:

 

TimePriorityDescription
2021-1-20, 09:30:04Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=3c:37:86:02:d2:60;CMTS-MAC=00:90:f0:54:09:00;CM-QOS=1.1;CM-VER=3.0;
1970-1-1, 00:00:38Notice (6)Honoring MDD; IP provisioning mode = IPv6
1970-1-1, 00:00:21Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=3c:37:86:02:d2:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2021-1-20, 09:19:48Critical (3)SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=3c:37:86:02:d2:60;CMTS-MAC=00:90:f0:54:09:00;CM-QOS=1.1;CM-VER=3.0;
2021-1-20, 09:18:23Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=3c:37:86:02:d2:60;CMTS-MAC=00:90:f0:54:09:00;CM-QOS=1.1;CM-VER=3.0;
2021-1-20, 09:16:32Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=3c:37:86:02:d2:60;CMTS-MAC=00:90:f0:54:09:00;CM-QOS=1.1;CM-VER=3.0;