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CM700 flashing Ethernet light
I’m having issues with my cm700 and connections to my ISP. My isp (mediacom) says they can see that the line is live to the house. Here’s where it gets odd. I unplug the co-ax and connect to the modem...
the ISP did not provision the modem correctly 😐
What's the user manual say about LED behaviors?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What is the brand and model of the host wifi router connected to the modem?
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
Good morning,
The ISP is checking it out today for the signal quality. they used good coax to the modem. I removed any amplifiers and splitters which still did it. no kinks or damages. did the modem power off for 1min (actually let it sit 5min to see if it helped dissipate the capacitor charge in the modem). will keep you posted, i will get the modem connection status and event log later today after work. the connection was saying in progress. and there was a CVA failure in the event log.