Orbi WiFi 7 RBE973

ComCast/XFinity Next Generation ISP FAQ

FURRYe38
Guru

ComCast/XFinity Next Generation ISP FAQ

For anyone using these two ISP, it's recommended to review there information regarding there newer ISP services:

https://www.reddit.com/r/Comcast_Xfinity/wiki/knowledgebase/next-generation-internet/

 

During this phase there maybe some problems that arise from this change in services and use with NETGEAR branded cable modems and gateways. 

 

Users are encouraged to reach out to these ISPs directly, should there be any questions or problems seen with there services. 

 

This ISP updates there compatible modems list here:

https://assets.xfinity.com/assets/dotcom/projects/cix-4997_compatible-devices/2023.11.22%20Full%20Li...

 

Users should review General Troubleshooting Information if they have any NETGEAR branded modem in use with these ISPs:

https://community.netgear.com/t5/Cable-Modems-Gateways/General-info-and-Troubleshooting-for-Cable-Mo...

https://www.xfinity.com/support/articles/upgraded-areas-leased-equipment-required-for-upload-speeds

 

Please post the following information in the forums so we can help troubleshoot problematic issues that maybe seen with NETGEAR cable modems and cable gateways:

What Firmware version is currently loaded?
Copy and paste of the modems connection status and event log page data.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-m...
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-mode...

 

Thank you. 

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Kitsap
Master

Updated Xfinity COAM List Released 2024-03-14

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Kitsap
Master

Xfinity Certified Next Gen Speed Tier - Hardware List Update

Evidence at least the process is still alive.  Xfinity released a new list updated 06/26/2024.

 

https://assets.xfinity.com/assets/dotcom/projects/cix-4997_compatible-devices/2024.06.26%20Full%20Li... 

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