Orbi WiFi 7 RBE973

General info and Troubleshooting for Cable Modems

DarrenM
Sr. NETGEAR Moderator

General info and Troubleshooting for Cable Modems

  • Where to find latest FW update info?

https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-mod...

 

  • How Cable Modem FW upgrade?

https://kb.netgear.com/24938/How-do-I-connect-my-NETGEAR-Cable-Modem-Router?cid=wmt_netgear_organic

 

  • How to capture modem event logs and Connection/power table info?

https://kb.netgear.com/30008/How-do-I-obtain-the-event-logs-from-a-NETGEAR-cable-modem-modem-router?...

https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?cid=wmt_netgear...

 

  • How to debug provisioning/speed issue?

https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-mod...

 

  • Improving 2.4G wifi performance:

http://kb.netgear.com/23783/Improving-2-4Ghz-Wireless-Performance-by-Changing-Channel

 

  • No Internet Connection Detected:

https://kb.netgear.com/1167/No-internet-connection-detected-ISP-contact-details?cid=wmt_netgear_orga...

 

  • How do I reset my cable modem to factory default settings?

https://kb.netgear.com/000036374/How-do-I-reset-my-cable-modem-to-factory-default-settings

 

User Manual for specific products:

http://www.netgear.com/support/

 

Product FAQ page:

Go to the specific product on the support page to get the FAQ.

 

CM1000 Support Page

http://www.netgear.com/support/product/CM1000.aspx

 

CM500v Support Page

http://www.netgear.com/support/product/CM500V.aspx

 

C7100V Support Page

http://www.netgear.com/support/product/C7100V.aspx

 

C7800 Support Page

http://www.netgear.com/support/product/C7800.aspx

Message 1 of 5
FURRYe38
Guru

Re: General info and Troubleshooting for Cable Modems

Information about what NG products have reached End of Service life:

https://www.netgear.com/about/eos/

Message 2 of 5
FURRYe38
Guru

Re: General info and Troubleshooting for Cable Modems

Good KB on Multi-Gig ISP and Router support information for models that support MG features:

https://kb.netgear.com/000064991/What-options-do-I-have-when-setting-up-a-multi-gig-connection

Message 3 of 5
FURRYe38
Guru
FURRYe38
Guru

Re: WAN Link Aggregation Configuration for NETGEAR Modems and Routers

Good KB on ISP Signal Power Levels information and guidelines for all NETGEAR gateways and modems:

https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router

 

Please check these power levels from with in the modems web page here:

https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-m...

 

If posting about gateway or modem problems, please include this information with the post for review. 

 

Also include the Event Log information for review as well:

https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-mode...

 

Thank you.

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