General info and Troubleshooting for Cable Modems

• Where to find latest FW update info?

https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router

 

• How Cable Modem FW upgrade?

https://kb.netgear.com/24938/How-do-I-connect-my-NETGEAR-Cable-Modem-Router?cid=wmt_netgear_organic

 

• How to capture modem event logs and Connection/power table info?

https://kb.netgear.com/30008/How-do-I-obtain-the-event-logs-from-a-NETGEAR-cable-modem-modem-router?cid=wmt_netgear_organic

https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?cid=wmt_netgear_organic

 

• How to debug provisioning/speed issue?

https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router

 

• Improving 2.4G wifi performance:

http://kb.netgear.com/23783/Improving-2-4Ghz-Wireless-Performance-by-Changing-Channel

 

• No Internet Connection Detected:

https://kb.netgear.com/1167/No-internet-connection-detected-ISP-contact-details?cid=wmt_netgear_organic

 

• How do I reset my cable modem to factory default settings?

https://kb.netgear.com/000036374/How-do-I-reset-my-cable-modem-to-factory-default-settings

 

User Manual for specific products:

http://www.netgear.com/support/

 

Product FAQ page:

Go to the specific product on the support page to get the FAQ.

 

CM1000 Support Page

http://www.netgear.com/support/product/CM1000.aspx

 

CM500v Support Page

http://www.netgear.com/support/product/CM500V.aspx

 

C7100V Support Page

http://www.netgear.com/support/product/C7100V.aspx

 

C7800 Support Page

http://www.netgear.com/support/product/C7800.aspx