How to open ports

[Retired_Member]

So I recently got Arlo and realized that the internet light is amber, which mean that there is no internet connection. I contacted support and they told me that I needed to open up ports 80, 123, and 443. I checked everywhere and I can't find how to open those ports up. I called for netgear support and he redirected me to arlo support, which did not help at all since arlo does not manage opening ports. After all this I decided to come to the community to see if some experts could help me with this, does anyone know how to open ports? 

[DarrenM · Accepted solution]

Yes you put the same number in both ports not sure what you mean with opening a port to Netgear.com and yes you put the Ip of the basestation.

DarrenM

[DarrenM]

Hello Duufhfj

Here is a article on how to port forward on Netgear routers.

http://kb.netgear.com/24046/How-do-I-configure-port-forwarding-on-routers-with-the-NETGEAR-genie-int...

DarrenM

[Retired_Member]

Thanks for the answer, but I am still confused

If I am only opening one port, I just put the same number for both ports right?

Also, If I am trying to open the port to Netgear.com, where do I put that in?

And for Internal IP, what do I put? IP for the arlo basestation?

[DarrenM · Accepted solution]

Yes you put the same number in both ports not sure what you mean with opening a port to Netgear.com and yes you put the Ip of the basestation.

DarrenM