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gbgnyc's avatar
gbgnyc
Guide
Aug 23, 2021
Solved

ISP refuses to update frimware

I have never experienced this before.  My ISP will not update the firmware.  There must be a workaround?

Please help

  • but is it impacting any performance?

    Stability?

     

    Many of the modems out there are out of date because of ISP's. 

     

    If your not having issues, the firmware/security on the router/pc would be the main focus. 

14 Replies

  • There isn't. 

    If you have the CM700, the firmware is part of their provisioning that they send  and they control it. 

    Its rare to see ISP's update modems or modem/router combo devices because they have to certify it and it costs $. 

     

     

    Are you having an issue that you think an update might fix?

    • gbgnyc's avatar
      gbgnyc
      Guide

      Thanks for the reply.  What is the thought process that would suggest to Netgear to create a product that constantly requires updates but not allow the owner to make those updates?

      • plemans's avatar
        plemans
        Guru

        Its part of the modem cable docsis specs. Its not something netgear controls.

        its an industry wide issue with docsis and isn't isolated to netgear. 

        Its also why we don't usually recommend modem/router combo devices but buying routers seperate so the user can update them. 

  • Are you having a problem with the CM modem? 


    gbgnyc wrote:

    I have never experienced this before.  My ISP will not update the firmware.  There must be a workaround?

    Please help


     

    • gbgnyc's avatar
      gbgnyc
      Guide

      Yep, my little town ISP refuses to update the firmware

      • FURRYe38's avatar
        FURRYe38
        Guru

        So can you give us details on whats wrong or what your experiencing with the modem? 

        What kind of problems are you experiencing? 

         

        FW update may not fix some problems...more details would be helpful.