Internet dropping

OppaStoppa · ‎2021-02-03

I recently moved into my gf house and the only internet service they have in the area is spectrum. The internet always drops throughtout the day. I bought a CM1200 thinking it will fix the problem. I was wrong. Only thing i have is my logs. not sure what it means. Hope someone can tell me how to fix this problem.

Wed Feb 03 17:39:49 2021	Notice (6)	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=08:36:c9:a4:d2:08;CMTS-MAC=00:17:10:8b:38:24;CM-QOS=1.1;CM-VER=3.1;
Wed Feb 03 17:39:48 2021	Notice (6)	TLV-11 - unrecognized OID;CM-MAC=08:36:c9:a4:d2:08;CMTS-MAC=00:17:10:8b:38:24;CM-QOS=1.1;CM-VER=3.1;
Wed Feb 03 17:39:48 2021	Error (4)	Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=08:36:c9:a4:d2:08;CMTS-MAC=00:17:10:8b:38:24;CM-QOS=1.1;CM-VER=3.1;
Wed Feb 03 17:39:48 2021	Error (4)	Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=08:36:c9:a4:d2:08;CMTS-MAC=00:17:10:8b:38:24;CM-QOS=1.1;CM-VER=3.1;
Wed Feb 03 17:39:48 2021	Warning (5)	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=08:36:c9:a4:d2:08;CMTS-MAC=00:17:10:8b:38:24;CM-QOS=1.1;CM-VER=3.1;
Wed Feb 03 17:39:44 2021	Notice (6)	Honoring MDD; IP provisioning mode = IPv4
Wed Feb 03 17:39:38 2021	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=08:36:c9:a4:d2:08;CMTS-MAC=00:17:10:8b:38:24;CM-QOS=1.1;CM-VER=3.1;
Wed Feb 03 17:36:40 2021	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:a4:d2:08;CMTS-MAC=00:17:10:8b:38:24;CM-QOS=1.1;CM-VER=3.1;
Wed Feb 03 17:36:39 2021	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=08:36:c9:a4:d2:08;CMTS-MAC=00:17:10:8b:38:24;CM-QOS=1.1;CM-VER=3.1;
Wed Feb 03 17:36:39 2021	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:a4:d2:08;CMTS-MAC=00:17:10:8b:38:24;CM-QOS=1.1;CM-VER=3.1;
Wed Feb 03 17:36:39 2021	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=08:36:c9:a4:d2:08;CMTS-MAC=00:17:10:8b:38:24;CM-QOS=1.1;CM-VER=3.1;
Wed Feb 03 17:36:39 2021	Notice (6)	CM-STATUS message sent. Event Type Code: 6; Chan ID: 2; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a4:d2:08;CMTS-MAC=00:17:10:8b:38:24;CM-QOS=1.1;CM-VER=3.1;
Wed Feb 03 17:36:39 2021	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:a4:d2:08;CMTS-MAC=00:17:10:8b:38:24;CM-QOS=1.1;CM-VER=3.1;
Wed Feb 03 17:36:10 2021	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=08:36:c9:a4:d2:08;CMTS-MAC=00:17:10:8b:38:24;CM-QOS=1.1;CM-VER=3.1;
Wed Feb 03 17:27:38 2021	Notice (6)	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=08:36:c9:a4:d2:08;CMTS-MAC=00:17:10:8b:38:24;CM-QOS=1.1;CM-VER=3.1;
Wed Feb 03 17:27:37 2021	Notice (6)	TLV-11 - unrecognized OID;CM-MAC=08:36:c9:a4:d2:08;CMTS-MAC=00:17:10:8b:38:24;CM-QOS=1.1;CM-VER=3.1;
Wed Feb 03 17:27:36 2021	Error (4)	Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=08:36:c9:a4:d2:08;CMTS-MAC=00:17:10:8b:38:24;CM-QOS=1.1;CM-VER=3.1;
Wed Feb 03 17:27:36 2021	Error (4)	Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=08:36:c9:a4:d2:08;CMTS-MAC=00:17:10:8b:38:24;CM-QOS=1.1;CM-VER=3.1;
Wed Feb 03 17:27:36 2021	Warning (5)	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=08:36:c9:a4:d2:08;CMTS-MAC=00:17:10:8b:38:24;CM-QOS=1.1;CM-VER=3.1;
Wed Feb 03 17:27:34 2021	Notice (6)	Honoring MDD; IP provisioning mode = IPv4
Wed Feb 03 17:27:24 2021	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:a4:d2:08;CMTS-MAC=00:17:10:8b:38:24;CM-QOS=1.1;CM-VER=3.1;
Wed Feb 03 17:26:54 2021	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=08:36:c9:a4:d2:08;CMTS-MAC=00:17:10:8b:38:24;CM-QOS=1.1;CM-VER=3.1;
Wed Feb 03 17:10:26 2021	Notice (6)	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=08:36:c9:a4:d2:08;CMTS-MAC=00:17:10:8b:38:24;CM-QOS=1.1;CM-VER=3.1;
Wed Feb 03 17:10:25 2021	Notice (6)	TLV-11 - unrecognized OID;CM-MAC=08:36:c9:a4:d2:08;CMTS-MAC=00:17:10:8b:38:24;CM-QOS=1.1;CM-VER=3.1;
Wed Feb 03 17:10:25 2021	Error (4)	Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=08:36:c9:a4:d2:08;CMTS-MAC=00:17:10:8b:38:24;CM-QOS=1.1;CM-VER=3.1;
Wed Feb 03 17:10:25 2021	Error (4)	Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=08:36:c9:a4:d2:08;CMTS-MAC=00:17:10:8b:38:24;CM-QOS=1.1;CM-VER=3.1;
Wed Feb 03 17:10:25 2021	Warning (5)	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=08:36:c9:a4:d2:08;CMTS-MAC=00:17:10:8b:38:24;CM-QOS=1.1;CM-VER=3.1;
Wed Feb 03 17:10:21 2021	Notice (6)	Honoring MDD; IP provisioning mode = IPv4
Wed Feb 03 17:10:15 2021	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=08:36:c9:a4:d2:08;CMTS-MAC=00:17:10:8b:38:24;CM-QOS=1.1;CM-VER=3.1;
Wed Feb 03 17:09:55 2021	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:a4:d2:08;CMTS-MAC=00:17:10:8b:38:24;CM-QOS=1.1;CM-VER=3.1;
Wed Feb 03 17:09:54 2021	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=08:36:c9:a4:d2:08;CMTS-MAC=00:17:10:8b:38:24;CM-QOS=1.1;CM-VER=3.1;
Wed Feb 03 17:09:46 2021	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:a4:d2:08;CMTS-MAC=00:17:10:8b:38:24;CM-QOS=1.1;CM-VER=3.1;
Wed Feb 03 17:09:24 2021	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=08:36:c9:a4:d2:08;CMTS-MAC=00:17:10:8b:38:24;CM-QOS=1.1;CM-VER=3.1;
Wed Feb 03 17:00:44 2021	Notice (6)	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=08:36:c9:a4:d2:08;CMTS-MAC=00:17:10:8b:38:24;CM-QOS=1.1;CM-VER=3.1;
Wed Feb 03 17:00:43 2021	Notice (6)	TLV-11 - unrecognized OID;CM-MAC=08:36:c9:a4:d2:08;CMTS-MAC=00:17:10:8b:38:24;CM-QOS=1.1;CM-VER=3.1;
Wed Feb 03 17:00:43 2021	Error (4)	Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=08:36:c9:a4:d2:08;CMTS-MAC=00:17:10:8b:38:24;CM-QOS=1.1;CM-VER=3.1;
Wed Feb 03 17:00:43 2021	Error (4)	Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=08:36:c9:a4:d2:08;CMTS-MAC=00:17:10:8b:38:24;CM-QOS=1.1;CM-VER=3.1;
Wed Feb 03 17:00:43 2021	Warning (5)	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=08:36:c9:a4:d2:08;CMTS-MAC=00:17:10:8b:38:24;CM-QOS=1.1;CM-VER=3.1;
Wed Feb 03 17:00:40 2021	Notice (6)	Honoring MDD; IP provisioning mode = IPv4
Wed Feb 03 17:00:38 2021	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=08:36:c9:a4:d2:08;CMTS-MAC=00:17:10:8b:38:24;CM-QOS=1.1;CM-VER=3.1;

FURRYe38 · ‎2021-02-03

Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.

https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod...

OppaStoppa · ‎2021-02-03

The tech guy came last week and it was solid for 2 days and continue to happen. i will take a picture of his work outside.

FURRYe38 · ‎2021-02-03

Use the Choose File button at the bottom of the text edit window when you relay to a post, and or include any links to pictures posted on picture hosting sites in your post.

OppaStoppa · ‎2021-02-03

https://i.ibb.co/QDSX830/Screen-Shot-2021-02-03-at-8-02-33-PM.png
https://i.ibb.co/5kyVz1n/Screen-Shot-2021-02-03-at-8-02-59-PM.png
https://i.ibb.co/bJphb8z/Screen-Shot-2021-02-03-at-8-03-09-PM.png

FURRYe38 · ‎2021-02-03

Possible your Power Level are a bit to high?

Here is mine:

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Correctables	Uncorrectables
1	Locked	QAM256	31	837000000 Hz	-2.4 dBmV	37 dB	0	0
2	Locked	QAM256	2	657000000 Hz	-2.4 dBmV	36.5 dB	0	0
3	Locked	QAM256	3	663000000 Hz	-2.2 dBmV	36.7 dB	0	0
4	Locked	QAM256	4	669000000 Hz	-2.1 dBmV	36.6 dB	0	0
5	Locked	QAM256	5	675000000 Hz	-2 dBmV	36.7 dB	0	0
6	Locked	QAM256	6	681000000 Hz	-1.8 dBmV	36.9 dB	0	0
7	Locked	QAM256	7	687000000 Hz	-1.7 dBmV	36.8 dB	0	0
8	Locked	QAM256	8	693000000 Hz	-1.6 dBmV	36.9 dB	0	0
9	Locked	QAM256	9	699000000 Hz	-1.3 dBmV	37 dB	0	0
10	Locked	QAM256	10	705000000 Hz	-1.4 dBmV	36.9 dB	0	0
11	Locked	QAM256	11	711000000 Hz	-1.1 dBmV	36.9 dB	0	0
12	Locked	QAM256	12	717000000 Hz	-0.7 dBmV	37.1 dB	0	0
13	Locked	QAM256	13	723000000 Hz	-0.9 dBmV	36.9 dB	0	0
14	Locked	QAM256	14	729000000 Hz	-0.7 dBmV	36.8 dB	0	0
15	Locked	QAM256	15	735000000 Hz	-0.5 dBmV	37 dB	0	0
16	Locked	QAM256	16	741000000 Hz	-0.5 dBmV	37 dB	0	0
17	Locked	QAM256	17	753000000 Hz	-0.6 dBmV	37.1 dB	0	0
18	Locked	QAM256	18	759000000 Hz	-0.8 dBmV	37.1 dB	0	0
19	Locked	QAM256	19	765000000 Hz	-1.2 dBmV	37.1 dB	0	0
20	Locked	QAM256	20	771000000 Hz	-1.3 dBmV	37.2 dB	0	0
21	Locked	QAM256	21	777000000 Hz	-1.4 dBmV	37.3 dB	0	0
22	Locked	QAM256	22	783000000 Hz	-1.6 dBmV	37.3 dB	0	0
23	Locked	QAM256	23	789000000 Hz	-1.6 dBmV	37.3 dB	0	0
24	Locked	QAM256	24	795000000 Hz	-1.8 dBmV	37.3 dB	0	0
25	Locked	QAM256	25	801000000 Hz	-2 dBmV	37.1 dB	0	0
26	Locked	QAM256	26	807000000 Hz	-2 dBmV	37.2 dB	0	0
27	Locked	QAM256	27	813000000 Hz	-2 dBmV	37.2 dB	0	0
28	Locked	QAM256	28	819000000 Hz	-2.5 dBmV	36.9 dB	0	0
29	Locked	QAM256	29	825000000 Hz	-2.3 dBmV	37.2 dB	0	0
30	Locked	QAM256	30	831000000 Hz	-2.4 dBmV	37.1 dB	0	0
31	Locked	QAM256	32	843000000 Hz	-2.5 dBmV	37 dB	0	0
32	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0

Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	1	5120 Ksym/sec	36000000 Hz	39 dBmV
2	Locked	ATDMA	2	5120 Ksym/sec	29000000 Hz	37.8 dBmV
3	Locked	ATDMA	5	5120 Ksym/sec	22000000 Hz	38.3 dBmV
4	Locked	ATDMA	6	2560 Ksym/sec	16000000 Hz	37.3 dBmV
5	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
6	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
7	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
8	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV

Downstream OFDM Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power	SNR / MER	Active Subcarrier Number Range	Unerrored Codewords	Correctable Codewords	Uncorrectable Codewords
1	Locked	0 ,1 ,2	33	547000000 Hz	-4.1 dBmV	36.5 dB	1108 ~ 2987	7102873230	5418783979	12
2	Not Locked	0	0	0 Hz	0 dBmV	0.0 dB	0 ~ 4095	0	0	0

Upstream OFDMA Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power
1	Not Locked	0	0	0 Hz	0 dBmV
2	Not Locked	0	0	0 Hz	0 dBmV

OppaStoppa · ‎2021-02-03

is there a way to lower it? I been having this problem with spectrum modem and a arris modem i bought. i dont think the modem is the problem.

FURRYe38 · ‎2021-02-03

Need to ask your ISP to check the line levels and signal going to the modem. Ask about a in line attenduator. Help reduce the power some. I have one on mine...

plemans · ‎2021-02-04

power levels are within spec but you have a lot of errors on your line still.

Any splitter, attenuators, amplifiers already in the line?

Also, are you connected right where the coax enters the home? Might be worth moving so its directly connected so you don't have to worry about the wiring in the home being the issue.

OppaStoppa · ‎2021-02-04

Cable coming from the ground connects to a female to female connector to a short coax inside the connection box outside. Which connects to another female to female connector to the line running inside the house.

plemans · ‎2021-02-04

I'd check all connections/splits in the line. If they're not outdoors, I'd even directly connect and see how it works

OppaStoppa · ‎2021-02-04

Cable coming from the ground connects to the white cable. the white cable connects to the label green cable running inside the crawl space.

plemans · ‎2021-02-05

remove any extra connections.

Can you swap the crawlspace cable for a different connection to see if the crawlspace cable is the issue?

OppaStoppa · ‎2021-02-05

I was thinking replacing the crawl space cable. Spectrum coming today. I’m going to ask him to run a new line. If , nothing is solved. My next step will be to replace the underground line running to the pole. Will be hard tho, having a horse.

Internet dropping

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