Hi,
I have had my N300 WiFi Cable Modem Router (Model: C3000) for about 16 months without a problem. A few days ago I suddenly lost wireless internet. I noticed that the router had reset itself to its factory SSID "NETGEAR62." I accessed routerlogin.net to set my SSID and password back. However, although my various devices were still receiving the wireless signal with full strength and I could access routerlogin.net, no internet was being transmitted (that light was not illuminated on the router). I tried doing full power cycles as well as restoring factory defaults, no improvements.
I called Time Warner several times, and they tried remote fixes but nothing helped. After 48 hours they finally sent a technician. He struggled to diagnose the problem, working inside and outside my home, and finally he connected a different TWC router, which received internet just fine. He told me that my modem was faulty and that I would need to replace it. I asked why it would suddenly stop working after I've had it for a year with no trouble, and he said sometimes they just do that.
Is this correct, that the router would entirely stop working after only 16 months? Or is there something else going on? I have the other TWC router connected at this time, but I'd like to know if my Netgear C3000 is total garbage, or could I at least try to resell it.
