NETGEAR SUPPORT IS A SCAM

[KC9RPX]

Bought a new Netgear CAX80 router/modem at Best Buy. Quit after a week, paid $481.  Returned to Netgear under Warranty, got a refurbished one in return that would not even power on out of box.  Called support and given total run a round.  I will never buy a Netgear product again.  Items made in Vietnam.  Their support team will not honor warranty now.  I ask for refund, said it would tke up to 3 months.  WHAT?  And said refund if I get one will be sent by a wire transfer.  What a total joke of a company.

[FURRYe38]

I'll have NG review this and respond to you directly. 

[DarrenM]

Hello KC9RPX

Do you have a case number from the support that you can PM me?

DarrenM

[FURRYe38]

Please send the forum moderator a private message with this information. 

Thank you.

[KC9RPX]

SENT MY RMA AND CASE #

RETURNED TO STORE TOLD HAD TO RETURN TO NETGEAR SO I DID

NETGEAR GOT MY ITEM IN RETURN BY WARRANTY IN MEMPHIS TN WHAREHOUSE

SENT ME IN RETURN ITEM THAT WILL NOT EVEN POWER ON THAT WAS REFURISHED

SAD NETGEAR DOES NOT WANT TO SEND ME AN ITEM THAT WORKS

IN RETURN 

I ASK FOR REFUND AND TOLD NO

NOW I AM OUT $481 FOR ROUTE CAX80 THAT I BOUGHT AT BEST BUY 

VERY SAD

WHAT TYPE OF COMPANY IS NETGEAR? 

SHOULD CARE FOR IT CUSTOMERS, BUT NO

[FURRYe38]

I'll have someone contact you. 

[KC9RPX]

Thanks I will be waiting. Hope to hear something soon

You have my modem that I returned.  I have a modem that wont work that I got in exchange

So now I am without modem that works and also my money

The item I got in return from Netgear would have been know not to work, if it was tested

at the Netgear facility prior to shipping.

[FURRYe38]

Understand. 

[KC9RPX]

GET TOLD BY A REP NETGEAR WILL NOT DO ANYTHING ABOUT ISSUE.

I RETURNED MY MODEM FOR WARRANTY TO NET GEAR AFTER STORE WOULD NOT ACCEPT IT, AND GET A NON-WORKING
CAX80 IN RETURN THAT WILL NOT POWER ON.  NOW NET GEAR HAS
BOTH MY ORIGINAL MODEM AND SEND ME A PIECE OF REFURBISHED
JUNK THAT WILL NOT POWER ON.  I ASK FOR MY MONEY BACK OR NEW

MODEM FOR ALL MY TROUBLES. AND GET TO NO!  VERY SAD WAY TO TREAT
LOYAL CUSTOMER.  MY ORIGINAL PURCHASE WAS ONLY 2 WEEKS OLD WHEN
IT QUIT.  I FEEL I AM OWED A FULL REFUND OR NEW  REPLACEMENT FOR
ALL OF MY TROUBLE

IS NEAT GEAR SELLING USED REFUBISHED ITEMS IN STORES AS NEW?

MY CAX80 SHOULD NOT QUIT AFTER 2 WEEKS

AND SAD THEY WILL NOT REPLACE WITH A RELIABLE UNIT.

MPW THEY HAVE MY MODEM, AND I AM STUCK WITH MODEM THAT

WILL NOT POWER ON.

[olympos1625]

Hi @KC9RPX,

We are sorry again for the inconvenience this has caused you. Upon reviewing this case under 46369456, our Customer Care team is already handling the case. Please wait a little for the update on this case.

Please do not hesitate to let me know if you need further assistance. 

Regards,

Oliver

Community Team