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Forum Discussion
NOTICE: My Nighthawk CAX30 Cable Modem Router is not connecting to the Internet; what do I do
Hello CAX30 Community,
We are aware of an issue affecting Nighthawk CAX30 Cable Modem Routers that might have resulted in an interruption to your Internet service. Please visit NETGEAR.com/FixCAX...
Hello CAX30 Community,
The majority of our CAX30 customers have successfully restored connectivity using these two solutions. If you are still experiencing an issue after trying these steps, register your CAX30, then email NETGEAR support at cax30_support@netgear.com. Please include your CAX30 serial number in your email.
For help finding your serial number, see How do I find my NETGEAR home product’s serial number?.
Thank you,
Christine
NOTICE:
For CAX30 users that do have working or semi working units and have WEB UI access to the modems web page, if your CAX30 unit has v2.x FW loaded, please downgrade the unit to v1.4x FW ASAP. V2.x FW has problems and was pulled from public download and use. Putting v1.4x back on the CAX30 will get the unit working correctly.
