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Forum Discussion
Netgear C7000v2 - Xfinity is blaming my router
Dear Community
I have had major issues with internet dropouts on Xfinity and I use the above router modem through WiFi
Had dozens of their tech people etc on site cabling and every other thing they can do. They are saying it is this router modem which is one year old and I do not know how to argue against them. I am almost positive this is a problem with their system down the line
1. Are there any known issues with this router version or software updates
2. What is the maximum number of devices that the router-modem can handle
Paul
2 Replies
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?MAC Address Randomizers:
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-messageProbabably around 30-40 devcies maybe.
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-routerIt might be. have you tried one of their modem/router combo devices?
