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Netgear CM1000 activation woes
This post is for the Netgear CM1000 Docsis 3.1 gigabit modem. The tag for this product is still not available maybe beacause it does not officially ship for a few more days. I used the CM500 as a pla...
Hello Tapakai
This is a known issue with the FW on this unit I suggest contacting support for a RMA to resolved the issue with the CM1000.
http://www.netgear.com/support/contact.aspx?cid=wmt_netgear_organic
DarrenM
Hello Tapakai
This is a known issue with the FW on this unit I suggest contacting support for a RMA to resolved the issue with the CM1000.
http://www.netgear.com/support/contact.aspx?cid=wmt_netgear_organic
DarrenM
Thanks for responding Darren.
I will go the RMA route.
I am giving up on the Netgear CM1000.
Netgear Support confirmed that my activation timeouts are a known issue with the FW of the modem. They also told me that they do not have a fix yet. They had the gall to tell me to buy a different model. They claim that this might be an issue only with Xfinity customers and not TW or Cox customers. This modem ironically is advertised as certified to have a self service provisioning flow with Xfinity prominently on the box and website (says nothing about TW or Cox). Netgear also wanted to charge me shipping to RMA it to them for a working version at some unknown date in the future. I plan on returning the modem to Fry's and get a refund.
This modem is showing as sold out on Amazon. Looks like 73% who looked at it on newegg bought it. I am told by Netgear that these modems also have the same faulty firmware on them. I assume quite a few Xfinity customers will get their hands on this modem with the faulty firmware, once these start arriving in a day or two. They are in for a lot of pain.
As it stands today the firmware is not customer updatable. Maybe Netgear will provide a script at some stage that one can telnet in an run on the modem, so this modem can at least finish the startup procedure and come online on the Xfinity network. One does not exist today and the exisitng modem webconsole is not capable of upgrading the firmware.
This has been a bad customer experience with Netgear. I will rethink my future purchases of Netgear products.
Thanks for this. I was looking to swap out my Arris SB6190 with the Puma 6 chipset (same as CM700), but it seems I'm better off waiting until the CM1000 matures a bit more.
I help support a couple ISPs on my off time. Could you confirm if it is known what ISPs this bug effects? The CM1000 was just added to Cox's supported modems. There is known issues with the Arris SB6190 and Netgear CM700 (Puma 6 CPU) that Intel is working on, but until then, the CM1000 is the only known 32+ downstream modem not using the Puma chip. Please fix the issue soon so us early adapters have a high end modem to buy.
1. Will this bug effect Cox and other ISP besides Comcast? IE Cox still uses IPv4 for the modem IP.
2. Is this bug related to the Broadcom CPU?
3. Is there a ETA on when the firmware patch will be the one installed at factory?
Hello Trikein
as of right now I am aware of it being a issues with some comcast areas but not all because of there CMTS and not being able to patch the firmware so that is why we would have to do a RMA on some of the customers units. I have no ETA on when this will be resolved will let you know when I hear more about this issue.
DarrenM
I'm having trouble activating he CM1000 on Comcast, even with the new firmware (2.01.14). I looked up the CMTS, and it is Cadant. Any thoughts or help?
