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BandoMTF's avatar
BandoMTF
Follower
Aug 20, 2022

Netgear Cm500 All Red Lights Except Internet

Basically All lights are red on the cable modem. I have a coax cable wire and I don't know if that helps anything with the situation. Somebody told me to contact my ISP for troubleshooting. If anything how do I do that or is there anyway to fix this?

1 Reply

  • michaelkenward's avatar
    michaelkenward
    Guru
    Aug 20, 2022
    BandoMTF wrote:
    Basically All lights are red on the cable modem. I have a coax cable wire and I don't know if that helps anything with the situation.

    While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

    You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:


    Cable Modems & Routers

    I will ask the Netgear moderator to move your message.

    In the meantime you could visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

    Check for various troubleshooting tips.

    You may have done this already. I can't tell from your message.

    I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

     

    Somebody told me to contact my ISP for troubleshooting. If anything how do I do that or is there anyway to fix this?

    Only you know who your ISP is and how you are supposed to communicate with them. Look at the bills they send you?