Nighthawk AX2700 plugged power in and only the 1234 lights are on.

[Loosechange]

Hi all today the device start giving issue. cannot connect to the internet and performed a reset. now the only lights that come on are the 1,2,3,4 lights nothing else. ANY ADVICE will be much appreciated. Device is only 5mnths old, thanks.

[plemans]

are you able to log into the device and navigate its GUI?

[Loosechange]

No I cannot, even tried using the app to reboot / rest will not connect.

[FURRYe38]

If you disconnect the ISP coax cable from the modem, then press the reset button for 10 seconds then release, does the top power led then turn ON? 

[Loosechange]

No will not do anything

[FURRYe38]

You'll need to reach out to NG support and ask about RMA options:

https://my.netgear.com/support/contact.aspx
https://www.netgear.com/support/contact.aspx
Then clicking on "Get answers about NETGEAR products before I buy" then clicking on "Networking for Home" then "Chat with us".

Good Luck.

[plemans]

It might be a hardware failure. You might have to open a support case with netgear. 

I'd also advise to check the power cable. I've seen users plug in the wrong power supply (from a different device) and it not have enough amps to boot properly. 

[Loosechange]

We have tried a different power supply from another modem, nighthawk previous model from the one we have now.