Nighthawk CAX80

[TaiV]

helo everyone , does anyone know what happened to my nighthawk CAX80? I'm unable to factory reset it ( reset button), the LED just stay on like that( the picture) and disconnected on nighthawk mobile app. No wifi rightnow, tried unplugged re plugged it but doesn't help at all. thank you all

[plemans · Accepted solution]

You can try starting an RMA

How do I request a Return Material Authorization (RMA)? | Answer | NETGEAR Support

[plemans]

Can you access it by hardwiring a pc/laptop into it? 
Try its default ip address of 192.168.100.1

[TaiV]

it won't work. can't access the ip address 😞

[plemans]

Tried disconnecting the coax, powering it down for a few minutes, then reconnecting the coax and booting it back up? 

[TaiV]

I tried. but didn't help at all. reset button in the back didn't work too. 😞

[plemans]

is it still within warranty? 

To get a hold of support. Click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process. Keep in mind that its only free for the first 90 days.

[TaiV]

it's still on warranty but the customer support thing was expired so I tried to ask for help on this platform

[plemans · Accepted solution]

You can try starting an RMA

How do I request a Return Material Authorization (RMA)? | Answer | NETGEAR Support

[TaiV]

Will do. thank you so much 😊