I attached a snip of cable connection setting for my modem. My internet continues to randomly stop working the steps I have taken are.
1. Called my provider (Suddenlink) and they scheduled a tech to come out. He came out and said my upstream was too high and ran a new cable because there was noise in the line. At the time the first tech came out he told me the splitter that was in place needed to be there because without it the downstream would be too high. Well he left and the problem still continued.
2. Called Suddenlink and they brought out another Tech this time the tech said I didn't need the splitter because that was making my downstream good but my upstream too high so he removed it. Well problem is still happening which it seems to be less frequent it still happens.
I am coming to these forums to see if anyone with knowledge of this issue can point me in the direction I need to go to get this resolved. Is there something I can do or is there something that I need to have suddenlink do or can point the tech to fix so this doesn't keep happening? Any help would be appreciated.
