Sudden Loss of Ethernet Ports C7000-100NAS

[chickeninferno]

Hello Everyone,

Roughly two days ago, my connection suddely dropped on my PS4 and computer roughly simultaneously (only two ethernet wired devices), while every wireless device continued to function. I didn't notice the internet drop on the PS4 for a few hours as I tried to troubleshoot the computer...and then realized the PS4 was down, which made the router/modem the common problem. The green lights next to the ethernet ports do not light up and in the Show Statistics screen under Advanced Home/Internet Port it shows all Lan connections as Link Down. 

I have no ideas on how to fix this.

[DarrenM]

Hello Chickeninferno 

Did you try the other 2 ports?

DarrenM

[chickeninferno]

Yes I did. I also performed several factory resets from the software as well as the hard reset with the button on the back.

[DarrenM]

You may want to contact support if the modem is still under warranty.

https://www.netgear.com/support/contact.aspx?cid=wmt_netgear_organic

DarrenM

[Gemma]

Mine is doing the same.
With errors about DNS server not responding as well as network protocals are missing and little yellow triangles on network? I have tried everything.. Its a N700 with a satelite ViaSat Surfbeam 2 modem? Jad the problem before so bought new N700 it worled great for a month.. Now lost it all again?? Possible win 10 problem?