For anyone using these two ISP, it's recommended to review there information regarding there newer ISP services:
https://www.reddit.com/r/Comcast_Xfinity/wiki/knowledgebase/next-generation-internet/
During this phase there maybe some problems that arise from this change in services and use with NETGEAR branded cable modems and gateways.
Users are encouraged to reach out to these ISPs directly, should there be any questions or problems seen with there services.
This ISP updates there compatible modems list here:
https://assets.xfinity.com/assets/dotcom/projects/cix-4997_compatible-devices/2023.11.22%20Full%20Li...
Users should review General Troubleshooting Information if they have any NETGEAR branded modem in use with these ISPs:
https://community.netgear.com/t5/Cable-Modems-Gateways/General-info-and-Troubleshooting-for-Cable-Mo...
https://www.xfinity.com/support/articles/upgraded-areas-leased-equipment-required-for-upload-speeds
Please post the following information in the forums so we can help troubleshoot problematic issues that maybe seen with NETGEAR cable modems and cable gateways:
What Firmware version is currently loaded?
Copy and paste of the modems connection status and event log page data.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-m...
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-mode...
Thank you.
