loosing the internet

Question

Experinaceing short spirts of loss of internet.&nbsp; It kicks me off my Work VPN.&nbsp; Seems to happen around certian times of the day.&nbsp; I am working form home on a company hardwaired laptop.&nbsp; It has been driving me crazy. Upgrade&nbsp; the the xfinity 600/35 plan but does not seam to help.&nbsp; The modem/router lights do flash on the 2.4 and 5.&nbsp; Everyone is pointing fingerts at the modem/router. can i give it a software update, but I am not sure how to do this, any thoughts?&nbsp; &nbsp;

Homeworker8343 · Answer

I have the netgear C7000 V2&nbsp;

plemans · Answer

The 2.4ghz/5gh lights flash when data is transmitting. Doesn't tell us much.&nbsp;
Do the drops happen if you're hardwired into the router?&nbsp;
Are you using 2.4ghz or 5ghz? 2.4ghz is slow and sensitive to interference.&nbsp;

Homeworker8343 · Answer

It does not seam to matter as I have tried different ways Hardwired or Wifi.&nbsp; I have noticed also we run a MagicJack VPN phone line which has been fine until we started losing the Work VPN (Magic Jack and Work have a different VPN) and the quality on the Magic Jack phone line has not been very good lately.&nbsp;

plemans · Answer

Is it only vpn's with issues or are all devices dropping?&nbsp;
Do you have a screen snip of the cable connections page and the event logs?&nbsp;

Homeworker8343 · Answer

Sorry I know just enough about computers to let me know how much I do not know.&nbsp;When the Work VPN drops I will check with a internet speed test and sometimes it is normal and othertime it locks for awhile.&nbsp; Similar to reconnecting to the VPN when it drops sometimes I can just reenter my password and I am good, other times I have to totally shout down and unplug the router/modem and start all over again.&nbsp; &nbsp;Logs are not available to me.&nbsp;&nbsp;

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loosing the internet

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