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CM2000 all lights flashing, no internet

lostdoc
Tutor

CM2000 all lights flashing, no internet

I am in a similar boat - the second time in 8 months that the device has completely bricked. I dont understand what on earth I am doing wrong - they are in a totall open ventilated space, connected to a surge protected socket. I moved sockets to accomodate a new plug and it bricked it. I am on the phone with customer support again despite telling them I have gone through this. I will try one final time (though I will refuse to pay for a replacement) and if not, will try to seek a refund via my credit card company. Absolutely absurd.

Message 2 of 5
lostdoc
Tutor

Re: CM2000 All lights flashing rapidly, no network connection

This is the second CM2000 in 8 months of owning them that I have had the device 'brick'. All lights are flashing white and all I did was move the plug to a different socket. Its unbelievable. I am going to see if a third device works if not, I am going to try to see if I can claim back via Amex.

Message 1 of 5
lostdoc
Tutor

Re: CM2000 all lights flashing, no internet

Keep at them - I think they know it’s a problem so they may extend a replacement. Otherwise, should try to see if your credit card (if you paid that way) can do chargebacks…

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Jmcieri
Tutor

Re: CM2000 all lights flashing, no internet

They won’t extend a replacement but the credit card thing may work. Thanks.
Message 4 of 5
FURRYe38
Guru

Re: CM2000 all lights flashing, no internet

Were you able to get in contact with NG support and check on a RMA? 


@lostdoc wrote:

I am in a similar boat - the second time in 8 months that the device has completely bricked. I dont understand what on earth I am doing wrong - they are in a totall open ventilated space, connected to a surge protected socket. I moved sockets to accomodate a new plug and it bricked it. I am on the phone with customer support again despite telling them I have gone through this. I will try one final time (though I will refuse to pay for a replacement) and if not, will try to seek a refund via my credit card company. Absolutely absurd.


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK853 (Router Mode) | and R9000 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

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