LB1120 Bridge Mode - No Connectivity

We have spoken with support a dozen times now...Engineers are always working on the issue. They already have fix but must be spending 1000's of hours "working" on it. There are several issues at this point with this model that could be fixed in minutes if they actually cared about their customers.

When my GM asked me if we could purchase these units for testing I was extremely hesitant. Knowing how horrible netgear products are and the support that goes with (it's actually worse than the products). I reluctantly allowed him to purchase them in an attempt to replace our existing product (which actually works - who'd think a modem with bridge mode actually bridges the connection!) but is cumbersome to setup. Inital testing everything worked fine and I was shocked to say the least. A Netgear product that worked out of the box and we didn't even have to wait for a firmware update or deal with support. The thought that bridge mode DHCP wouldn't work never even crossed my mind.

We deployed 50 of these to start with on our demo units and order many more. One technician noted a problem by which bridge mode wouldn't work and the subnet was wrong. We blamed the carrier since it worked in house. Waiting for them to fix to the problem we identified the culprit. DHCP just doesn't work on these units if in Bridge Mode. The DHCP from the provider includes the Subnet Mask.

I paid several thousands of dollars on these and the biggest feature they advertise doesn't work. I can't believe they can get away with this without someone filing a law suit for false advertising. We have lost quite a bit of money "waiting on engineers".

There is another flaw in this unit's design which was stumbled upon by this issue. The firmware is remotely managed. Why do we not have the ability to upload the firmware ourselves?

So we basically have 100's of units that do not work and have no forseable way to make them work for our application. If Netgear ever actually pushes out a firmware to the device we will end up paying $1000's of dollars in data alone because we have not way to upload the firmware via our wired connections.

Bucanero: Were you able to find a suitable replacement? It's obvious Netgear has failed again (as usual).

I know it sounds like I'm bashing on Netgear, however, they created the hostility by falsly advertising their products, failing to support their products, ignoring customer requests and complaints, failure to provide any kind of reasonable honesty. If they stood behind their products and their products worked this post wouldn't have been made and I'd be second guessing if we should give them another shot.