MR1100-100 connecting to internet with new SIM

[MolloyC]

My MR1100-100 mobile hub will not connect to the internet after switching SIM providers from EE to '3' in the UK. Is it because '3' is not compatible ?

[W1lliam]

You would need to make sure this MR1100-1EEEUS is unlocked from EE before moved to SIM card from the other carrier

[MolloyC]

Yes I have checked that it is unlocked by EE but I don't know if it is unlocked by Netgear. It just says "Mobile broadband disconnected...your data connection is disconnected "

[W1lliam]

Suggest to check APN settings for Three

[mli]

Was this device bought directly from a mobile service provider such as EE? If so, it's likely it will be locked to the mobile service provider it was bought from.

If the Three SIM works in a different device which is unlocked, it's quite likely the device that doesn't work is locked to a different network.