MR5200-100EUS wont connect to network

[H24423]

Hi,

My Netgear MR5200-100EUS _04.02.196.00 will not connect to the network. Stuck in searching for carrier.

I have tested with SIM cards from two different providers. SIM cards work fine on mobiles and Netgear Aircard 810S.

Details of my Nighthawk M5

Hardware version 1.2

Firmware version NTGX55_12.04.17.00

Firmware built date 2023/03/01

Modem version MPSS.HI.2.0c3.5-00010-SDXX55_CPEALL_PACK-10403198.3

Device has been factory reset a coupe of times, but no luck.

It has worked fine in the past, though the firmware has never really been stable. I suspect the issue is with the firmware. Is there a repository to upgrade or down grade firmware somewhere? I also have a ticket opened with Netgear support, where Netgear engineer responded they will definitely get back. However after nearly 2 months, still waiting.

Can someone please help solve this issue???

Thanks

[JohnPeng]

Please capture a model.json file and send PM to me.

- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it back

Thanks

[H24423]

Hi John,

Thanks for reaching out. Requested file sent per PM.

[brent-m5]

Hi @H24423  I am having the same issue with my M5 - did you manage to find out what the cause of your problem is?

My post is at https://community.netgear.com/t5/Cell-Service-Mobile-Hotspot/Netgear-M5-MR5200-100EUS-issues-in-Aust... 

Thanks 😃