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Rodneystan22's avatar
Rodneystan22
Aspirant
Jun 07, 2021

Mobile router is not supported

When I try to connect to the app on my iPhone X it gives me an error “incorrect mobile WiFi router”. This mobile router is not supported. I can connect to it on my wife’s phone they the same app. She had the same model phone as me.

3 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru
    Jun 08, 2021

     

    Rodneystan22 wrote:
    I can connect to it on my wife’s phone they the same app. She had the same model phone as me.

    Sort of suggests that your problem is with the phone.

     

    • Rodneystan22's avatar
      Rodneystan22
      Aspirant
      Jun 08, 2021
      That was my first thought, but she also has the same mr1100 modem and my phone can log into hers thru the app just fine. Only difference is hers is on the att unlimited government plan, mine is in the unlimited plan thru firstnet. Looks like I’m good now thou. Woke up this morning and suddenly the app recognizes the modem.