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Forum Discussion
Netgear Nighthawk M5 MR5200 WAN issue
Hi,
I have a Netgear Nighthawk M5 MR5200 (ip address 192.168.1.1) that is working with the IP passthrough and it is connected to the WAN port of an Asus AX11000 (ip address 192.168.2.1). I can access to both routers browser pages when the connection is working.
Everything is working but often (maybe every 1-2-3 days) happens that internet gets disconnected.
When this happens I cannot access to the Netgear Nighthawk page (192.168.1.1) but I can only access to the Asus router page (192.168.2.1) that is showing as WAN IP the address 0.0.0.0.
If I unplug the RJ45 cable from the WAN port and plug again nothing changes.
The only thing I can do is restarting the Netgear Nighthawk and all start to work again.
Is this a software bug or a bad configuration?
Thank you for your attention,
Andrea
90 Replies
I only got it working with my Asus router (RT-AX92U) without 'IP passthrough'... And with working I mean 'the connection was working' (during that setting the admin interface is only accessible when I connect to the Nighthawk's own wifi).
You probably can check if MR5200's Ethernet Timeout is not disabled.
Hi, Ethernet Timeout is disabled.
In the last 10 days this issue happened only one time (so I had to restart the modem only one time).
- Did you find a solution to this? I’ve also found this with my brand new M5. Disappointed
Could you please describe your setup and how often you see the issue happening?
Thanks
- Hi,
Running M5 (Telstra Australia) with passthrough Ethernet to a Ubiquiti USG3 as my central router. 2 external antennas connected to the M5. There is a UniFi based network for the internal connections.
In the first week of operation I’ve had full loss of internet at least 3 times. Each time I’ve noticed the IP address on the router is 0.0.0.0. I’ve tried renewing the address as well as unplugging and rebooting the USG. Nothing helped there. The M5 shows everything is ok, but doesn’t provide an address.
Each time a reboot of the M5 fixed the issue.
The rest of my network has been running fine before introducing the M5.
Happy to supply more if you have specific info you need.
Cheers,
Mark.
- I repeat myself: I only got it working with my Asus router (RT-AX92U) without 'IP passthrough'... And with working I mean 'the connection was working' (during that setting the admin interface is only accessible when I connect directly to the Nighthawk's own wifi).
Hi Netgear,
I also got the same problem, the internet will drop randomly, and need to reboot the M5 to resume the internet connection.
Regards,
Fred
Same issue here, M5 keeps disconnecting
It would be really good if Netgear could release a firmware update which allowed us to firstly see the log files and secondly have a syslog server capability. We're flying blind with this device all the time and if Netgear want our help to resolve it, how can we with no access to log files or any telemtry apart from the status pages.
Hi. For MR5200 owners
All of you guys encountered this mirror is using a commercial add-on plan on pSim that you put in your MR5200?
If does, I guess it perhaps because of carriers end occupying switch IP pool or duing devices Mac address check.
I do own one of those MR5200s with multiple pSim card for variety of carriers from different brand.
For occasionally, I also put in IoT pSim in my MR5200 unit. Because one of special perks for some IoT card is server end rarely switch IP/ Mac address check. Stable resolve be solid at my part of usage.
idck_de wrote:Hi. For MR5200 owners
All of you guys encountered this mirror is using a commercial add-on plan on pSim that you put in your MR5200?
If does, I guess it perhaps because of carriers end occupying switch IP pool or duing devices Mac address check.
I do own one of those MR5200s with multiple pSim card for variety of carriers from different brand.
For occasionally, I also put in IoT pSim in my MR5200 unit. Because one of special perks for some IoT card is server end rarely switch IP/ Mac address check. Stable resolve be solid at my part of usage.
I changed my sim card plan to a data only sim card 2 weeks ago, the internet drop just happen 1 time.
I just wonder is there any problem after recovering the internet connection. I double checked when the internet connection recover, the admin page for MR5200 can't be access, I checked at the MR5200 everything seems ok, there have internet traffic itself. Seems the MR5200 in an isolate mode, no device can get a connection. And need to reboot to recover everything.
I agree with your suggestion a stable data plan will help, but seems the firmware have some problem when the internet drop and recover.
Fred
Hi. Great progress that hear from you.
So to work on stabilize and minimize disturb from cellular what you have done is resign plan to data only. Which is worked in your case.
You described another problem that under that MR5200 recoving from ISP connection. The admin page is unaccessible. And here is what i through it could be undone and misunderstood. Furthermore wish more discover will post in here and helps both teams and coummnities to drive it furthers.
It could be resolved by timely. If you closer look it usually takes 10+- mins for MR5200 to reestablish signed address pool to boardcast them to end devices. There's any reason at all to harsh in is the reboot target system by force it to recalibrate all the essential stuffs that matters to end devices connections. Like so your end devices at that time has some sign of warmming that the Network MR5200 provided at the time don't have internet. Therefore it might not interchangeable during MR5200 not in a state of renew or establishing refreshed assignments.
I saw you risen up another issues that releted to MR5200 system timer as well. The MR5200 can be boardcast this functions to end devices by amount of time, And to be sure that MR5200 has granted timely data from servce end. It's linked like chain reactions you see. First is time data giver assigned by Netgear software engineers or co-contractors software builders. Secondly, it's amount of Round trip time cost by transfer it from time giver to MR5200. If you encountering unusual time that wrongly established to end devices you need to work on Sim card provider to ask them a ticket to their server management to check out if any ports that signed to time services is jammed or shuttered. which's most likely in my humbled opinions.
If cellular feedback business as usual. Lets switches to any other similar devices like MR5200 ( I do use Verzion MR2100 from ise as back up). to check out time assignments and how it works out on your end devices.
Other than that, Change your time giver see if works. Most of end devices can have dedicated timing services. If they allow users to change them.
Is there a solution to this? My setup is the same as Mark and Jason have? Also using Telstra Australia.
No solution that that I know of.
I've had to keep my old Huawei going (paying double to Telstra) because I cannot rely on the NetGear.
Very disappointing.
I'm trying to work this out with the Ubiquiti tech's at the moment. If I find out anything interesting or helpful I'll post back here.
Basically it looks like you need to completely ignore IP Passthrough to acheive stability. What's IP Passthrough meant to acheive??
- Hello there
Seems like there isn’t any solution yet to this problem. Is it a problem on all M5? Should I get a replacement? Does other 5G netgear routers have this issue? Would love to have more informations about all this.
Thank youHey, is a solution to this problem so hard? MR1100 is working fine for me and MR5200 is loosing wan ip address over the lan port after 2-3 days max. This device is a costly paperweight for now...
