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Netgear Nighthawk MR1100-2A1NAS Firmware Update Error

Netgear Nighthawk MR1100-2A1NAS Firmware Update Error

Hello all. I have a Netgear Nighthawk M1, Model # MR1100-2A1NAS. This is the second 2nd generation Nighthawk with Band 14. My problem is everytime I try to update the firmware, I get the error "The session could not be completed and the device will automatically retry the check for an available update." I have been buying a lot of these devices because I live in a rural area where we can't get good internet and I've been hooking people up with good internet. This is the second 2nd generation device (MR1100-2A1NAS) that I have had problems updating. I have tried everything. I have factory reset the device many times, tried 2 different SIM cards, I tried clearing my cache, updating the device from my phone. Nothing is working. Can someone please tell me how to fix this? Thanks for your time.

EDIT - My current firmware version is NTG9X50C_12.02.06.01

Model: MR1100|Nighthawk LTE Mobile Hotspot Router (US)
Message 1 of 51
JSchnee21
Virtuoso

Re: Netgear Nighthawk MR1100-2A1NAS Firmware Update Error

Return / Exchange?  If you're outside of the return window, visit an AT&T store or call corporate to see if you can do a warranty exchange.

 

I see AT&T has dropped their pricing on this unit to $169.99

Model: MR1100|Nighthawk LTE Mobile Hotspot Router (US)
Message 2 of 51
rashers
Tutor

Re: Netgear Nighthawk MR1100-2A1NAS Firmware Update Error

I have the same issue on a unit I just picked up on eBay. It is fully functional other than not receiving the firmware patch. I'm stuck on 12.02.06.01. Any ideas anyone?

Message 3 of 51
kwadguy
Guide

Re: Netgear Nighthawk MR1100-2A1NAS Firmware Update Error

I'm having the same problem. When I try to update the firmware, it fails and tells me it will try again another time.

 

I've been trying to update for 2 weeks. I'm on 12.02.06.01 firmware for the Nighthawk M1 (rev 2 with band 14). 

 

I bought this from eBay...it's an AT&T branded unit, and I'm using an AT&T sim. It works fine except for this issue. 

 

If I can't get this rectified, I may consider returning it to the seller as defective within eBay's 30 day window.

Message 4 of 51
Blanca_O
NETGEAR Moderator

Re: Netgear Nighthawk MR1100-2A1NAS Firmware Update Error

Hi @rashers and @kwadguy

 

What is the exact error message when you try to update the firmware? 

May we please have the exact model number of the device? 

 

Regards, 
Blanca 
Community Team

 

Message 5 of 51
rashers
Tutor

Re: Netgear Nighthawk MR1100-2A1NAS Firmware Update Error

The model per the sticker on the device is MR1100-2A1NAS.

Current firmware: NTG9X50C_12.02.06.01.

 

When I press the "Check for Updates" button in the Firmware Update area, it pops up an alert window that says:

Update Error:

An update error occurred

 

And then the firmware update web page updates to say: 

The session could not be completed and the device will automatically retry the check for an available update.

 

Thanks for looking into it. It would be great for the firmware to update to get the extra band and any future security patches. I tried doing a factory reset and then update and that also failed in the same way.

 

Is the firmware update URL that firmware 12.02.06.01 is checking for still live?

 

Model: MR1100|Nighthawk LTE Mobile Hotspot Router (US)
Message 6 of 51
kwadguy
Guide

Re: Netgear Nighthawk MR1100-2A1NAS Firmware Update Error

See reply below.

Message 7 of 51
kwadguy
Guide

Re: Netgear Nighthawk MR1100-2A1NAS Firmware Update Error

Below is the error message when I try to update the firmware (get the same message every time).

 

Also below is the specific info about my router's firmware:

 

Capture.PNGCapture2.PNG

Message 8 of 51
kwadguy
Guide

Re: Netgear Nighthawk MR1100-2A1NAS Firmware Update Error

So additional info provided and...no additional replies from Netgear?

Message 9 of 51
rashers
Tutor

Re: Netgear Nighthawk MR1100-2A1NAS Firmware Update Error

@Blanca_O, any update on this please?

Message 10 of 51
ivantam0903
Aspirant

Re: Netgear Nighthawk MR1100-2A1NAS Firmware Update Error

Hi Netgear support,

May we have any update on the firmware update question? Thx much
Message 11 of 51
kskenyon
Tutor

Re: Netgear Nighthawk MR1100-2A1NAS Firmware Update Error

Same problem with NAS version.  Unable to update manually either unless there is a hidden item for that.

 

Need an answer.

 

 

Model: MR1100|Nighthawk LTE Mobile Hotspot Router (US)
Message 12 of 51
Blanca_O
NETGEAR Moderator

Re: Netgear Nighthawk MR1100-2A1NAS Firmware Update Error

Hi All, 

 

The issue has been forwarded already to the concerned team. We will get back to you guys for any updates.

 

Regards, 
Blanca 
Community Team

Message 13 of 51
cdhuitt
Aspirant

Re: Netgear Nighthawk MR1100-2A1NAS Firmware Update Error

I am having the same issue and unable to obtain a resolution.  Thank you for asking the question and posting this to the community.  I have tried every possible solution with no resolution.  I even made a support ticket and in several weeks have not received any assistance.  One message asked me if I tried to update the firmware with a different computer or use a different web browser.  Come on, really?  I really want this unit to work and am following this post to see if there is a resolution.

Model: MR1100|Nighthawk LTE Mobile Hotspot Router (US)
Message 14 of 51
Blanca_O
NETGEAR Moderator

Re: Netgear Nighthawk MR1100-2A1NAS Firmware Update Error

Hi All,

 

We got an update from the engineering team. We just want to verify if you were using AT&T SIM when running the update.

 

Regards, 
Blanca 
Community Team

Message 15 of 51
kskenyon
Tutor

Re: Netgear Nighthawk MR1100-2A1NAS Firmware Update Error

AT&T sim installed at the at&t store by the sales person. 

Message 16 of 51
rashers
Tutor

Re: Netgear Nighthawk MR1100-2A1NAS Firmware Update Error

It was an AT&T sim activated in store on January 25, 2019.

 

Message 17 of 51
kwadguy
Guide

Re: Netgear Nighthawk MR1100-2A1NAS Firmware Update Error

I'm using an at&t sim, yes, and I can't get it to update.
Message 18 of 51
cdhuitt
Aspirant

Re: Netgear Nighthawk MR1100-2A1NAS Firmware Update Error

Yes.  AT&T branded SIM card.

Model: MR1100|Nighthawk LTE Mobile Hotspot Router (US)
Message 19 of 51
Orion007
Aspirant

Re: Netgear Nighthawk MR1100-2A1NAS Firmware Update Error

Add me to the list of not being able to update to latest firmware.

AT&T MR1100 router
AT&T Sim Card activated just last week.

I get the same error as everyone else.

Model: MR1100|Nighthawk LTE Mobile Hotspot Router (US)
Message 20 of 51
Blanca_O
NETGEAR Moderator

Re: Netgear Nighthawk MR1100-2A1NAS Firmware Update Error

Thank you for the confirmation. We will provide this information to our engineering team. We will provide update once new information will be available

 

Regards, 
Blanca 
Community Team

Message 21 of 51
Blanca_O
NETGEAR Moderator

Re: Netgear Nighthawk MR1100-2A1NAS Firmware Update Error

Hi All, 

 

Please PM the following information: 

 

- IMEI number
- Run speedtest and provide results
- Current FW
- SIM card used 

 

Regards, 
Blanca 
Community Team

Message 22 of 51
xx_idon_xx
Aspirant

Re: Netgear Nighthawk MR1100-2A1NAS Firmware Update Error

I have the exact same model and problem, i am trying to update and it doesnt let me, i am also on the firmware as original poster mentioned before, and original at&t sim card, any help would be appreciated as i want my router to be updated to the latest version please.

Message 23 of 51
xx_idon_xx
Aspirant

Re: Netgear Nighthawk MR1100-2A1NAS Firmware Update Error

I have the exact same model and problem, i am trying to update and it doesnt let me, i am also on the firmware as original poster mentioned before, and original at&t sim card, any help would be appreciated as i want my router to be updated to the latest version please.

Message 24 of 51
Blanca_O
NETGEAR Moderator

Re: Netgear Nighthawk MR1100-2A1NAS Firmware Update Error

Hi @xx_idon_xx

 

Please PM me the IMEI number and speedtest result. 

 

Regards, 
Blanca 
Community Team

Message 25 of 51
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