I'm on week 2 of trying to get this device to work as advertised or expected. I finally have it working as a pure modem.....kinda. I have a TP Link Router that is my main home router. The M1 has DHCP disabled, IP Passthrough enabled, and is hooked up to the TP Link via WAN port. When it's working, it works perfectly. The issue is that every morning, the M1 has dropped the internet connection. This device is my primary internet and MUST have a continuous internet. I am running it on a 2.0 Charger with the battery removed. The fix is to unplug the M1 and plug it back in. That's it. How do I keep this thing from losing the internet? When it loses it, my TP Link reports all zeros for the WAN connection. It's like something sleeps but I cannot find any setting for it. Please help me get this kink worked out. :smileymad:

After reading a few messages regarding the need for a more powerful mains charger than the 2A charger supplied by Netgear, in order to run the M1 reliably without its battery, it seems that any 2.4A charger would probably work. However, as I stated above, it appears that the M1 has a Qualcomm Quick Charge 2.0 chip in it, so I looked for a charger that implements this technology. As I also mentioned above, there are many very badly designed, cheap chargers on the market that could potentially damage the equipment they're connected to. Using a non-standard charger with the M1 could affect your warranty. So I decided to pay a bit more and buy a charger that looked well-made. I chose an American-designed unit from Anker called "PowerPort+ 1", which is an 18W, single port, Qualcomm Quick Charge 3.0 charger. I have no connection with this company and I'm sure there are many other reputable companies supplying good chargers. I bought mine on Amazon. Anker have a range of different chargers most of which have multiple ports. One port was all I needed. Here's their website: https://www.anker.com/products/108/203/Wall-Chargers. I'm based in the UK, so the PowerPort+ 1 that I received looks slightly different from the photo on the site and obviously has a UK plug. This charger is backwards compatible with the Qualcomm Quick Charge 2.0 chip in the M1. Although these chargers are American-designed, they're built in China, as so many of our electronic devices are these days. While I haven't dismantled the charger, externally the build quality is excellent. In order to maximise the power getting to the M1, I also decided to buy a low resistance charge cable from Anker. This might not be any better than the charge cable supplied by Netgear but the one I bought is very robust, being nylon braided, and is longer than the one supplied. You probably wouldn't need to buy a different cable - I'm just a geek :smileywink:. Since installing the Anker charger and cable about 6 weeks ago, I've been running the M1 without a battery 24/7. It has rebooted about 3 times in that period. More accurately, the internet connection/session has been terminated about 3 times in that period - I guess this could just as easily be the mobile network terminating the connection rather than the M1 actually rebooting. Prior to installing the new charger, my M1 was definitely rebooting multiple times every day - I watched it reboot immediately as I started downloading large files. I'm using both the M1's WiFi and Ethernet port (which is connected to an unmanaged Gigabit Ethernet switch that feeds 2 dual-band WiFi access points and an Ethernet-wired PC and printer), so perhaps my M1 is being pushed harder than others. I'm now very happy with this set-up. The one remaining problem is the Ethernet port going to sleep after periods of inactivity, but this will hopefully be resolved by a firmware update that according to one of the Netgear moderators on this site will be made available in Feb. If you find this info of use to you, I'd of course welcome your Kudos :smileyhappy:. Thanks.

During my initial set up process it never pointed me to the auto sleep mode. While I was just looking around in the settings menu I disabled the sleep mode and it now acts like a regular always on modem. I have mine running an Apple Airport extrememe and an external 5ghz access point outside on a pole about 20' high that gives me wifi all over my two acres of property. Spend some time exploring the settings menu. Hope that helps.

agdodge4x4the disable sleep option I mentioned here is to prevent the WiFi from sleeping - it doesn't prevent the Ethernet port from sleeping if there's no activity on it. To stop the Ethernet port sleeping, we're going to have to wait for the firmware update scheduled for Feb according to this Netgear moderator. If you don't see the option to disable the WiFi from sleeping in your web-based interface, perhaps the software provided to users in different countries is customised. However, the Netgear app should be the same. I'm in the UK and my mobile network provider is EE.

M1: 192.168.1.1, DHCP Disabled, IP Passthrough Enabled TP LINK: 192.168.0.11, DHCP Enabled (192.168.0.[100-199]), M1 plugged into WAN on TP Link

That option is NOT available in mine. It is likely that it is not available in IP Passthrough mode, which is how mine is set up.

Nighthawk M1 Drops Internet Overnight....why?!

27 Replies

UK-based
Luminary
Dec 13, 2017
Please see this thread: Nighthawk-M1-Ethernet-Port-Timeout and locate the post from ArodiD 2017-12-11 03:01 AM. He explains that there will be a firmware update in Feb, which will allow the Ethernet port to be permanently ON, preventing it from going to sleep. Hopefully this will solve your problem.

The firmware releases to the various mobile network providers, including Telstra in Australia, AT&T in the States, EE in the UK, are probably all slightly different from each other but I hope that all versions will implement this new feature to keep the Ethernet port active.
- agdodge4x4
  Luminary
  Dec 14, 2017
  That's good news! How do we get a patch or beta version in the meantime?
  - UK-based
    Luminary
    Dec 14, 2017
    My guess is that a patch prior to the Feb firmware update will be unlikely because there are too many different parties/providers involved. But time flies these days... :smileyhappy:
Jimc91
Initiate
Nov 28, 2017
During my initial set up process it never pointed me to the auto sleep mode. While I was just looking around in the settings menu I disabled the sleep mode and it now acts like a regular always on modem. I have mine running an Apple Airport extrememe and an external 5ghz access point outside on a pole about 20' high that gives me wifi all over my two acres of property.

Spend some time exploring the settings menu. Hope that helps.
- agdodge4x4
  Luminary
  Dec 01, 2017
  That option is NOT available in mine. It is likely that it is not available in IP Passthrough mode, which is how mine is set up.
  - ArodiD
    NETGEAR Expert
    Dec 05, 2017
    Hi agdodge4x4,
    
    If the ethernet port detects there is nothing plugged in it will switch OFF. You can tap the power button to wake it back up again. By default on power up the ethernet port is active for 2mins. If it detects something plugged in it will remain active, if it does not detect anything plugged in it will switch OFF and require a tap of the power button to wake it up.
    
    Kind Regards,
    
    ArodiD
agdodge4x4
Luminary
Nov 28, 2017
M1: 192.168.1.1, DHCP Disabled, IP Passthrough Enabled

TP LINK: 192.168.0.11, DHCP Enabled (192.168.0.[100-199]), M1 plugged into WAN on TP Link

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Nighthawk M1 Drops Internet Overnight....why?!