I have a new M6 just 2 days old, will be running fine, and then at various times (no rhyme or reason), can be up for hours, or 5 minutes, the screen looks up, won't respond, drops internet completely and pushing the power button will get the screen to flash on and off once in a while. I've been using it plugged in WITH the battery inside as well. The only way to restart it is to physically pull out the battery and remove power, then start back up again.Then 5 minutes to 5 hours later it does it again. I'm seeing other topics about "overheating" issues, but it never feels hot at all. Is what I'm experiencing "the overheating" issue or something else? Not impressed with this $800 router Netgear... need the fix shared immediately or we're returning it, as I'm on a road trip this was purchased for and need it to work NOW, not in weeks. Please advise how much longer to push the update or if I need to just return it and get a hotspot that works.

Hi John,I purchased the Nighthawk M6 Pro last week (Late May 2023) and have the same issues. The firmware version is much newer than the one you discussed in the other string. Is there a fix for this? When it does work it works very well.

As a final.post to my issue with the M6 Pro. After spending months working on the device having our outside tech consulting company run tests the final conclusion is its junk. It is now setting in our device storage locker waiting on recycling. Basicly a huge disappointment. Netgear stated they would only replace under RMA, but after spending thousands of dollars to make the thing work we contacted T-Moble tech support. They diagnosed the device as not compatible even though the Netgear ads state it is compatable. Which to my thinking is false advertising. We purchased the Cradlepoint from T-Mobile. It arrived and we plugged it in and it works. 5g speeds and all.Just as does my Samsung Note 20 5g we were comparing against the M6. So now I have a trophy that cost me over 1,000 + my time. Everytme I see it, I am reminded my company will never purchase another Netgear product.

I have literally been dealing with the EXACT same issue. I have had my m6 pro for 3 months, and it seems to get worse and more frequent. I have tried calling netgear with no conclusion, did not have a good customer service experience. I also run my m6 pro with a netgear router in AP mode. I have tried running it with battery and without battery. Im at the point to where im wanting to pay for internet that is twice as expensive in my area, just so i dont have interruptions like this. For being such an expensive item it makes me to want to NEVER buy another Netgear product. If they dont release a fix for this in the coming month i will sell it. Best of luck to you. Netgear really needs to get their stuff together. These issues have been going on since release.

Mine is laggy, freezes up, and disconnects from mobile broadband service, no explanation

Nighthawk M6 Pro Constantly Locking Up, Screen Freezing, Dropping Internet

19 Replies

Rdt14
Aspirant
Nov 17, 2022
I have literally been dealing with the EXACT same issue. I have had my m6 pro for 3 months, and it seems to get worse and more frequent. I have tried calling netgear with no conclusion, did not have a good customer service experience. I also run my m6 pro with a netgear router in AP mode. I have tried running it with battery and without battery. Im at the point to where im wanting to pay for internet that is twice as expensive in my area, just so i dont have interruptions like this. For being such an expensive item it makes me to want to NEVER buy another Netgear product. If they dont release a fix for this in the coming month i will sell it. Best of luck to you. Netgear really needs to get their stuff together. These issues have been going on since release.
- Harvey1010
  Aspirant
  Nov 22, 2022
  Same exact issue here
- Harvey1010
  Aspirant
  Nov 22, 2022
  Mine is laggy, freezes up, and disconnects from mobile broadband service, no explanation
NWFoto
Aspirant
Dec 09, 2022
Mine does the exact same. Have you found a solution?
- masterbeat
  Star
  Dec 09, 2022
  Yes, John Peng at Netgear pushed a beta firmware update to me that solved everything. It's my understanding that firmware is now available to everyone, have you checked for a firmware update?
  - NWFoto
    Aspirant
    Dec 09, 2022
    I updated to the new firmware this morning after sending my reply. But now the thing won’t connect to att.

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Nighthawk M6 Pro Constantly Locking Up, Screen Freezing, Dropping Internet