Nighthawk M6 Pro - Drops Internet After 1-2 hours

Any updates on this?  I'm seeing the same thing and it is super annoying.  

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Kringle wrote:

I just setup a new M6 Pro on AT&T with 5G.  I have full bars and very fast service so it’s not signal or carrier issues. I’ve done line refreshes and run AT&T’s tests and all come back saying everything works on their end.

 

The M6 says it’s connected to the internet, but it’s not - it shows it in the network map as connected and the device appears to be operating normally according to status and moving through the settings, yet no devices can get on the internet.

 

Now for troubleshooting I did the following:

1. I moved to entirely different cell tower location with 5 bars 5G, still disconnects
2. I Factory Reset, removed SIM, reset again. Making sure it’s current, did firmware check and I’m on the latest. Still disconnects from internet.
3. I disabled both ethernet & wifi sleep functions (set to sleep never) and made the power settings max so there’s no slow down. Still disconnects from Internet.
4. I connected a laptop to Ethernet, still disconnects
5. I connected a laptop to USB, still disconnects
6. I connected a EX-20 Extender via ethernet, devices connected wirelessly to the extender get disconnected and the EX-20 reports offline
7. I brought the M6 to my house and did wifi off boarding, and it still disconnects.  It shows in the network make that it’s connected via off boarding, yet no data is passing through the M6 and all connected devices report offline.
8. I tried ethernet off boarding to my ORBI RBR850, still disconnects.
9. If I connect a device after a few hours when it’s has disconnected from the internet, the new device cannot access internet, so the M6 is still disconnected even though it let me join a new device via wifi

There is clearly something wrong with the firmware that’s causing internet to SHOW connected, but no devices can reach the internet. In Network Map on the mobile app or on the M6 screen it shows everything is working just fine.

 

If I reboot the M6 (from the app) it comes back, connects and works for 1-2 hours, then disconnects. If I change a setting that requires the wifi to recycle then when it comes back it’s working for a brief period of time.

 

This device is going in a remote location and I need to it be reliable.  Has anyone had any luck keeping this thing running for more than a few hours?  I am about to return it and go in a different direction because it’s simply not reliable.

 

When it is connected it works perfectly, speeds are screaming fast, connection is stable and ping and diagnostics are all excellent.

 

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When the issue happens, could you please try to PING a know IP address to check whether it is working. 

Please also help to capture a model.json file to confirm the WWAN side connection is still up running. Please send the log using PM.

- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it back

Please also advise the FW version on your device.

Thanks

John

We have this same problem.  Is there a resolution to this problem?

Has there been any traction on this issue at all for those who have submitted a JSON?  It works for a little bit but inevitably has disconnected every single time I have used this to livestream video. I never know when it will happen, I just know for sure it WILL disconnect every single time I livestream and requires a reboot which feels like it takes forever. I purchased this to become more reliable vs just using my Android phone as a hotspot, but have since switched back to my phone for more reliability.   

So frustrating. Nobody has any answers.

Hi John,

I'm having the same issue with MR6450 - intermittent disconnects after 2-3 hours or more sometimes. It happens with or whiteout battery. I’am using original power supply and cable.

Hardware : 1.0

Build Date : 2023/02/04

Package Name : MR6450-100EUS_NTGX65_12.01.05.00_Generic_01.07

Firmware : NTGX65_12.01.05.00

Modem Firmware : MPSS.DE.2.0-00989-OLYMPIC_GENALL_PACK-1.21566.3.24337.3

Web App Version : MR6500-GENERIC_05.00.71.01

Is there en new firmware or what can I do to solve this issue ? I’am currently in Spain using a MASMOVIL SIM Card. I will return to Switzerland in 5 days - there I will use a Sunrise SIM Card.

Thank you in advance for your help.

Daniel

From my observations Couple questions...

1. Those that are experiencing some issues, May be a silly one but... Have you logged into http://192.168.1.1/index.html and checked for the updates ? I'm not sure of the actual protocol used for this device, but with other devices I use (firmware updates are a bit different than just a software update), it has to be applied manually. login to the above link, got to Settings tab>Administration>Firmware Update.

2. Is your device running on an ATT sim or other service? If running on other services with and unlocked device, you will never get the updates if not using an ATT sim card. Prepaid ATT SIMs may also act up.

3. SIM provisioning can also cause issues. Have you checked with carrier(s) to make sure IMEI etc. is correct?

4. Device could be faulty as probably last resort... But it does happen.

For those with high congestion, ATT now offers a priority "service" for $7.00 more on ya bill, May be an option or help.

Just some thoughts...

Regards