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Forum Discussion
ChristineT
Dec 07, 2021Administrator
Nighthawk MR5200 (M5) - We need your feedback!
Good day Nighthawk Community,
I'm reaching out to you today in hopes of soliciting your help. If anyone is experiencing any issues with the Nighthawk MR5200 (M5) Mobile Hotspot we want to hear ...
- Nov 03, 2022
Hi,
maybe it is possible to also help with the issue we experience.
We own two MR5200, let's call one "old" and the other one "new".
We use to run "old" with a Vodafone (Germany) SIM which originally came from a "Vodafone GigaCube", some kind of relabeled HUAWEI 5G Router. This setup was running fine for about 12 Month or so, but recently we started to experience interruptions of LTE connections after 12 to 24 hours. Only a reebot of "old" would help getting reconnected.
So we bought "new", used the very same SIM card with it. We experienced, that "new" wouldn't even connect to LTE nor any other band.
So we ordered a fresh SIM card and used in "new" but experienced the very same behaviour. "new" wouldn't connect to any band.
When using the fresh SIM card in "old", we were back to a connect time of about 12 to 24 hours, but then again interruptions of the connection.
JohnPengcould you take a look at the model.json stats if we upload them?
Many thanks in advance!
kevdyas
Jun 05, 2022Aspirant
I have a UK purchased MR5200 and it works fine there. On holiday in Portugal I use a NOS SIM and it won’t connect to 5G (used 4G+ without a problem) yet my UK SIM when used in roaming will connect to 5G without any issues. 5G service is active on NOS side (confirmed in store too)
dpcheng
Jun 06, 2022Star
Login to your Nighthawk MR5200, go to settings->Network ->APN and check that there is an entry for 5G and set as default.
Sometimes the wireless hotspot may not set the APN correctly after swapping SIMs.
Check with the carrier for APN settings.
Sometimes the wireless hotspot may not set the APN correctly after swapping SIMs.
Check with the carrier for APN settings.