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Nighthawk MR5200 (M5) - We need your feedback!
Good day Nighthawk Community,
I'm reaching out to you today in hopes of soliciting your help. If anyone is experiencing any issues with the Nighthawk MR5200 (M5) Mobile Hotspot we want to hear ...
Hi,
maybe it is possible to also help with the issue we experience.
We own two MR5200, let's call one "old" and the other one "new".
We use to run "old" with a Vodafone (Germany) SIM which originally came from a "Vodafone GigaCube", some kind of relabeled HUAWEI 5G Router. This setup was running fine for about 12 Month or so, but recently we started to experience interruptions of LTE connections after 12 to 24 hours. Only a reebot of "old" would help getting reconnected.
So we bought "new", used the very same SIM card with it. We experienced, that "new" wouldn't even connect to LTE nor any other band.
So we ordered a fresh SIM card and used in "new" but experienced the very same behaviour. "new" wouldn't connect to any band.
When using the fresh SIM card in "old", we were back to a connect time of about 12 to 24 hours, but then again interruptions of the connection.
JohnPengcould you take a look at the model.json stats if we upload them?
Many thanks in advance!
Okay, so I've been waiting patiently for Netgear to update their firmware to fix the previous issue I described here:
https://community.netgear.com/t5/Mobile-Routers-Hotspots-Modems/Nighthawk-MR5200-M5-We-need-your-feedback/m-p/2189416#M20697
It's been over six months now and no word. I'm not posting this to pester the developers, but to report a new issue I've had.
My MR5200 is set up for Data Offloading via Ethernet. Last week I noticed that I had no connectivity to the Internet even though both the Ethernet and the 5G should have worked. I could reach the management interface via a browser and the dashboard showed that everything was fine, but connections were being rejected with ICMP Host Unreachable responses. I tried everything that I could, but the only solution was to reboot the MR5200, after which everything works fine again. Uptime before reboot was probably on the order of three months.
This is a flagship product and it should work better than this. The firmware I have is: NTGX55_12.04.10.01
The MR5200 says this is the latest firmware, but it has not been updated for over six months. Is there a hidden beta firmware image somewhere that will fix these issues? Link please?
jslcom wrote:
It's been over six months now and no word. I'm not posting this to pester the developers, but to report a new issue I've had.
Do you think it worth starting a new conversation rather than tagging new woes on to the end of a continuing saga?
That might have a better chance of catching the eye of one of the Netgear minders who are supposed to follow these discussions. New messages may have a better chance if grabbing their attention.
As an enterprise user, not having OpenVPN or any VPN client option on the router, is a deal breaker.
As it is a requirement for our employee mobility setup, going to return the devices already purchased and look for some other vendor.
Otherwise the device is great and checks all the rest of the boxes.