× NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
× Introducing the new Orbi 770 Series Mesh System. To learn more click here.
Nighthawk M6 Pro Unlocked Hotspot 5G mmWave
Reply

Re: Orbi NBR750 5G router

Nexus0391
Tutor

Orbi NBR750 5G router

I have the NBR750 5G Orbi router and I cannot for the life of me get it to update the firmware even though the support site shows a newer version available. On my router, it's showing the last 2 numbers as .50 but on the support site it shows a firmware version .66. I have tried both updating through the orbi app, and manually by downloading the firmware to my PC then manually installing through 192.168.1.1 with no success. The router has also been factory reset but still nothing.
Message 1 of 7

Accepted Solutions
Nexus0391
Tutor

Re: Orbi NBR750 5G router

Sorry for the late update, took me a minute to get to these troubleshooting steps. It looks like it finally worked! I may not have been extracting before, I made sure to extract this time and the firmware is now updated. Thank you for the support!

View solution in original post

Message 6 of 7

All Replies
plemans
Guru

Re: Orbi NBR750 5G router

what error does it give you when you try the update? 

Message 2 of 7
Nexus0391
Tutor

Re: Orbi NBR750 5G router

It just tells me that the update failed to please check my file and that's it. Even tried deleting the downloaded file and re-downloading with the same result
Message 3 of 7
Nexus0391
Tutor

Re: Orbi NBR750 5G router

Also here's a snapshot of my firmware update page and the firmware version at the top so that's why I say it looks still out of date since the support site shows a version ending in .66
Message 4 of 7
plemans
Guru

Re: Orbi NBR750 5G router

A couple things. 

1. are you making sure you extract the download prior to uploading it to the router? 

2. maybe try going to the .63 or .64 version. 

 

Message 5 of 7
Nexus0391
Tutor

Re: Orbi NBR750 5G router

Sorry for the late update, took me a minute to get to these troubleshooting steps. It looks like it finally worked! I may not have been extracting before, I made sure to extract this time and the firmware is now updated. Thank you for the support!

Message 6 of 7
plemans
Guru

Re: Orbi NBR750 5G router

Glad you got it working! you might mark it solved so others aren't still trying to fix it

Message 7 of 7
Discussion stats
  • 6 replies
  • 1047 views
  • 1 kudo
  • 2 in conversation
Announcements

Orbi 770 Series