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Anthony-59's avatar
Anthony-59
Follower
Apr 21, 2024

Problem with Netgear Nighhawk M6 Mobile Hotspot

I bought a Netgear Nighthawk M6 (model number MR6150) on April 18, 2024. The next day (April 19) I went to T Mobile and I bought a 30-day service plan, they gave me the SIM card and I installed the SIM and I got the device working. I was able to connect it to the internet and it worked fine, I had no problems connecting to the internet and looking at websites, checking my e-mail and so on, but on the home screen there was a notice that said 'expires in 12 days'. I had bought a 30-day service plan, so, shouldn't it say it expires in 30 days, instead of 12 days? The next day it said service expires in 11 days, and so on. I thought I may have accidentally changed one of the settings, while I was setting up the device, and so I reset it to factory defaults, but resetting it to factory defaults didn't solve this problem. Is there anyone who knows how to fix this? I wonder if it's a problem with the service plan or the device itself.

1 Reply

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Apr 24, 2024
    Anthony-59 wrote:

    I bought a Netgear Nighthawk M6 (model number MR6150) on April 18, 2024. The next day (April 19) I went to T Mobile and I bought a 30-day service plan, they gave me the SIM card and I installed the SIM and I got the device working. I was able to connect it to the internet and it worked fine, I had no problems connecting to the internet and looking at websites, checking my e-mail and so on, but on the home screen there was a notice that said 'expires in 12 days'. I had bought a 30-day service plan, so, shouldn't it say it expires in 30 days, instead of 12 days? The next day it said service expires in 11 days, and so on. I thought I may have accidentally changed one of the settings, while I was setting up the device, and so I reset it to factory defaults, but resetting it to factory defaults didn't solve this problem. Is there anyone who knows how to fix this? I wonder if it's a problem with the service plan or the device itself.

    MR6150 is Netgear retail device and not customized for T-Mobile. By default, the expire date is the first day of a month. You can log in to WebUI to set the starting date for your service plan.

     

    Thanks

    John