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Forum Discussion

jamcc's avatar
jamcc
Aspirant
Apr 25, 2023
Solved

SMS Alerts Issue

I just purchased and set up a new LM1300 LTE Modem (Note: The forum would not accept LM1300 for the associated products field, perhaps the newer model isn't updated in that pick list yet?).

 

It works exactly as expected. However, one thing I am finding is that the SMS alerts are not being received, despite the configuration looking correct to send on failover and other notable events from the device.

 

I am in the US, and my format is normally (area code) (7-digits), but I have also tried it with 1 (area code) (7 digits), and sending to two different numbers I have, and both are not receiving the text alerts.

 

I've looked and there seems to be no firmware updates for the LM1300 at present, so I'm not sure how to go about troubleshooting this further.

 

Any help is appreciated. Thank you!

 

Troubleshooting
  • JohnPeng's avatar
    JohnPeng
    Apr 26, 2023

    Please check with your carrier to see whether your SIM card has SMS service. Some data only SIM cards don't support SMS.

     

    Thanks

    John

2 Replies

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  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Apr 26, 2023

    Please check with your carrier to see whether your SIM card has SMS service. Some data only SIM cards don't support SMS.

     

    Thanks

    John

    • jamcc's avatar
      jamcc
      Aspirant
      Apr 26, 2023

      If the modem is using the SMS of the SIM to send the text then that could be the issue. For some reason, I was thinking it bounced the message through something at Netgear to send it.


      Maybe there could be a feature enhancement - allow alerrting via email, configure a quick SMTP (with TLS/SSL of course to keep Google happy), and send the alert via email.

       

      Thanks John.