Orbi WiFi 7 RBE973
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D6220 router firmware update does not complete. Remains on existing version.

AWebber76
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D6220 router firmware update does not complete. Remains on existing version.

Hi,

I received a Netgear bulletin by email last week, suggesting I should upgrade the firmware on my D6220 router.

I log into the router.  It searches for and confirms new firmware is available.

Current Firmware Version 1.0.0.48
New Firmware Version 1.0.0.52_1.0.52

I allow the firmware to install but the progress gets to 100% and nothing further happens. 

I have left it for hours and it doesn't continue past that screen.

However, the router does reboot during the process and if I log back in, the firmware hasn't changed.

I have tried this a couple of times, even after manually restarting the router.  Same thing happens each time.

There's no error - it just doesn't ever complete.

Any suggestions??

Model: D6200|Dual Band 11ac ADSL Modem Router
Message 1 of 3

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antinode
Guru

Re: D6220 router firmware update does not complete. Remains on existing version.

> I have left it for hours [...]

 

   If ten minutes wasn't enough, then more time is not what it needs.

 

   Visit http://netgear.com/support , put in your model number, and look
for Downloads.  (For older versions, under Firmware and Software
Downloads, look for "View Previous Versions".)  Find the kit(s).
Download the kit(s) you want.  Read the "Release Notes" file for
instructions.

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Message 2 of 3

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antinode
Guru

Re: D6220 router firmware update does not complete. Remains on existing version.

> I have left it for hours [...]

 

   If ten minutes wasn't enough, then more time is not what it needs.

 

   Visit http://netgear.com/support , put in your model number, and look
for Downloads.  (For older versions, under Firmware and Software
Downloads, look for "View Previous Versions".)  Find the kit(s).
Download the kit(s) you want.  Read the "Release Notes" file for
instructions.

Message 2 of 3
AWebber76
Initiate

Re: D6220 router firmware update does not complete. Remains on existing version.

Thanks for your suggestion.

This has worked perfectly.

It took an uncomfortably long time to reboot, but its fine now!

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